Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers who have rated AIG Travel
4.55 out of 5
1,371
ratings and reviews
96%
recommended
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Cruise
Filed claim
AIG Travel Travel Guard Gold
The plan I choose offers me peace of mind and great coverage as a primary provider. There are
to many things that are not covered by other policies.
Robert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments. Please feel free to call us at 800-487-4722 for assistance with future purchases if you have any questions on coverage.
    Dec 17,2016
The trip included a
tour
AIG Travel Travel Guard Gold
I contacted aig for assistance and they were very helpful.
Sidney M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Silver
Fortunately, I did not have to use my insurance plan on my cruise. Unfortunately, two of my traveling companions had to use their insurance plans which were not AIG. Their plans did not have the complete AIG coverage, yet the cost was about the same. The next time we travel, I will use AIG again and I have recommended the AIG travel plan to my colleagues.
Mercedes L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Basic
Mainly purchased for a " peace in mind". Your product made our trip free of worry.
Alfred P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
I like using Insure My Trip because it's easy to use and the experience is always improving. It's easy to compare policies. While on my cruise, I had to visit the ship's doctor so I made sure I got the paperwork and completed the AIG form. After completing the claim form online and submitting the paperwork, I received a courtesy from my claims person. I did not hear anything after 30 days, so I sent an email to the claims person. It was never answered. However after calling, I got another claims person who checked their records and saw that it was a straight forward claim and processed it. He was in contact with me via email regarding the status of the claim, and I received a check shortly thereafter. I have no idea what happened to the first claim person or why or if she dropped the ball. I'm just glad that someone stepped up to the plate and took over.
Barbara D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Gold
I have used TravelGuard 13 times for foreign travel in the last 12 years. Until now, I have never needed to file a claim. On this trip, American cancelled my flight to London and booked me on another flight, arriving 4 hours late, causing me to miss my connecting flight at LHR. I had to book a later flight on British Airways, which set me back several hundred dollars (unexpectedly). I filed a claim in late September 2016 when I got back. It took about 2 months for the claim to be processed, but it was handled correctly and I was reimbursed. Definitely recommend Travel Guard Gold.
Thomas B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AIG Travel Travel Guard MedEvac Plan
Thank you for offering this service! It provided invaluable peace of mind for someone such as myself who doesn't have regular insurance at the moment. It allowed me to still be able to travel and participate in activities that I might have otherwise avoided.
Laurie E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Basic
Silly me. I thought my $460 purchase would cover the flight cancellation resulting in the loss of pre-paid, non-refundable costs for hotel and tours for my covered trip. But, the cancellation was mechanical and not a "named hurricane" (in CA?). My fault for not reading the policy carefully...so buyer beware.
Karen F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. AIG Travel has issued the following response:
    "We are sorry to learn of your frustration. The description of coverage for the plan purchased mentions “covered perils” but unfortunately a mechanical malfunction on a plane is not listed as a coverable peril. We are sorry that our response could not be more favorable to you.

    We encourage all individuals who are considering the purchase of a travel insurance plan to carefully review the description of coverage or the plan they are interested in before they purchase to fully know the extent of coverages offered in the plan."
    Jan 03,2017
The trip included a
tour
AIG Travel Travel Guard Basic
We realized how important insurance is when a member of our tour group had to be hospitalized for pneumonia and had to cancel a portion of his trip.
Donald G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Silver
Everything went fine .I didn't encounter any issues. I'ii use this plan again in the future
Agnes N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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