Travel Insurance Reviews AIG Travel Travel Guard Basic

The Travel Guard Basic plan is the most economical of the four comprehensive trip cost protection plans offered by AIG Travel and may be ideal for travelers on a tight budget who want coverage in the event they have to cancel or interrupt their trip. Other coverages include Travel Delay, Medical, and Emergency Medical Evacuation. Options include Accidental Death (Flight) and Rental Car Collision. 24-hour Assistance is included.

To learn more, see the AIG Travel Travel Guard Basic product page.

Customers who have visited the United States rated the AIG Travel Travel Guard Basic plan
4.54 out of 5
157
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AIG Travel Travel Guard Basic
All my claims were fully covered, even the medical Rx's incurred after we had our emergency return from the trip. Airline costs, medical costs, and lost vacation days due to our illness all covered and paid in full.
John E. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Basic
Upon landing in PHL, I noticed that United had smashed my double hardcase Sporttube. While there was no damage to the skis, the case was ruined. United wrote up a claim but would only offer me a $75 voucher. I only use frequent flier milage when flying United so the voucher was of no use to me and didn't even cover half of what a new Sporttube would cost. After trying multiple times to reach a representative in United who could help me, I turned to AIG. Their response was courteous and in short time they refunded me the entire cost of the double Sporttube. I will definitely use them again on any of my trips and I would recommend them to any travelers, especially those flying United.
Larry G. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Basic
Fortunately did not have to use it
Daniel H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Basic
It was 2 1/2 months before the claim was paid which I thought was extremely slow. I felt like the claims reps were more interested in not paying the claim than paying it. Finally the claim was paid in full so it turned out OK.
James M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Nov 28,2017
AIG Travel Travel Guard Basic
My trip from Houston to Martha’s Vinyard was cancelled because of suspension of ferry service from high surge and heavy rains along the New England coast due to the hurricane Jose. I never received the decision on my claim in writing and my wife tells my that someone left a message that my claim with AIG has been denied. I Wasted $100 to protect two air tickets worth $800. Because hurricane Jose was named on September 5 and I bought my insurance for a trip on September 21, the hurricane was foreseeable. The purpose of insirance is to cover such risks and who knows where these hurricanes go or disappear in ten days. This TravelGaurd is a big scam and as a traveler you see these ambiguous fine prints when you have purchased the policy. What a sham and dishonesty it is. Will never buy another travel insurance again. I am not happy with insuremytrip either for not supporting their customers.
Ahmad D. would not recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    The policy states: "The Company will reimburse the Insured for Forfeited, prepaid Trip Cost up to the Maximum Limit shown in the Schedule or Declarations Page for Trips that are canceled prior to the scheduled Departure due to any of the Unforeseen events shown above."

    Once a storm is named, it becomes a foreseen event under any policy and not covered under the Trip Cancellation or Trip Interruption. It is very important to read through your policy prior to purchasing your plan, to see exactly what is covered and excluded. We also recommend that you give us a call and speak with one of our licensed agents. We are available 7 days a week and go find you an appropriate policy for your concerns. We are also able to go through the policy details with you, and explain what is excluded.

    Please feel free to give us a call at 1-800-487-4722 with any questions or concerns.
    Oct 10,2017
AIG Travel Travel Guard Basic
My husband get very sick and i have to cancel my trip. in less then 10 days i received all money for the tickets and hotel.
It was a pleasure to do business with AIG.
TATYANA K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Basic
No problems but good peace of mind!
Mary Lynn W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Basic
I had to cancel my trip due to surgery on my knee. I did get a voucher that is good for two years to use for another trip. I really appreciate that. Thank you.
Rick S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Basic
Since we did not file a claim on this plan I do not have more to say at this time. I have to be careful (I am not totally certain which plan is being referred to in this email) because we purchased three plans for three separate trips and will not file claims on two of them but we will be filing a claim on our trip to Alaska. That will be the key to how we feel about your plans and the service provided.
Joel B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Basic
Since my plans were made in November 2016 and I wasn't traveling until June 2017, I thought it prudent to purchase insurance because of the time span involved. It was a smart move because I became ill and needed to cancel the trip. From my first call to AIG and further emails with a representative, I couldn't have been treated in a more friendly and concerned manner. In the last call I received I was told I would be receiving a full refund, which I did. I would definitely recommend purchasing the AIG Travel Guard Basic Plan to anyone who is traveling. It would certainly give them peace of mind to know the protection would be there for them if needed. I know I will use AIG on my next trip.
Elizabeth R. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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