Travel Insurance Reviews Allianz Global Assistance


Travel Insurance Quote LinkAllianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

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Customers who have visited France rated Allianz Global Assistance
4.48 out of 5
180
ratings and reviews
97%
recommended
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Filed claim
Allianz Global Assistance Classic Trip Plus
I have traveled extensively for many years. First time I purchase travel insurance, glad I did. Happy I did not need to use it. Very satisfied with the professional information and service provided by the "Insure my Trip" Representative. Very satisfied with what Allianz Global Assistance Classic Trip Plus plan offers. Will recommend to all. Will use both services again in upcoming trips..
Nilda F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
my claim was reported in euros ( which is what the allianz told me to do) and i was paid in USD, so i needed to recontact them to get the corrected amount. they did this with no delay.
nancy m. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Basic
I didn't need it, but I was glad to have it.
Edward H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Classic
No problems because we didn't need assistance, not exactly a good review method. In the past our problem with Allianz was the fact that their 800 line representative was useless and this has turned me off on all such plans. You can't judge them until you need them, and then it's too late.
Douglas T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
As long as there is no claim filed, everything is fine!!!!
Didier P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Classic
The plan seems reasonable in terms of price and coverage. I greatly appreciated the flexibility to add additional days and locations to my trip the day before departure. Since I was fortunate to have all go smoothly on this trip, I did not file a claim so cannot comment on that aspect of the coverage.
Martha W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
I didn't need the insurance, but knowing the drama, cost and misery other people have gone through without insurance while traveling overseas... I always make sure I am covered.
Rene R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
I had no problems overseas and never had to request assistance -- but I felt such relief in knowing that if it had been necessary, Alianz would have been there for me. As someone who travels alone, such peace of mind is priceless. I plan to use Allianz whenever and wherever I travel in the future. Bravo for your great customer service team.
Kristine Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
without having made a claim it is impossible to say how good or bad this insurance plan was.
Thomas W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
The response to my questions and efforts to understand how to file a claim and what would be covered was terrible. I had to call many times in order to reach a knowledgeable agent, and often reached agents who had little or no useful knowledge of my claim, my policy or the system in which he/she worked. I was often left on hold and on two different occasions was disconnected. Hold times often exceeded 45 minutes. The agents who disconnected me did not bother to try call me back and/or email me. The inefficiency of most of the agents with whom I spoke was shocking, as was the amount of time and effort it took to resolve my claim. I would also suggest that anyone purchasing a travel policy from Allianz read the fine print. In the case lost or stollen luggage, anything of value, such as jewelry, furs, electronics, cameras, etc. are barely covered. One may think he or she is covered up to 2000 dollars, but that is not the case if one has anything of value in one's luggage.
Leslie M. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for submitting your review which provides your fellow travelers with advance notice on the special limitations for baggage coverage in most policies for "high theft items", which are those items most likely to be stolen while you're on your trip.

    When we received your comments advising us of the difficulty you experienced in submitting your Baggage claim, we assigned a Customer Care Advocate to assist you. After she followed up with Allianz, our advocate was able to advise you on the "Special limit" in your policy providing a "Maximum 500 USD in total for all jewelry, watches, gems, furs, cameras and camera equipment, camcorders, sporting equipment, computers, radios and other electronic items. You need to provide original receipts for these items or they won’t be covered."
    We were pleased to hear that Allianz also reached out to you to provide assistance in finalizing your claim.
    May 10,2017
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