Travel Insurance Reviews Allianz Global Assistance


Travel Insurance Quote LinkAllianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

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Customers who have visited Ireland rated Allianz Global Assistance
4.46 out of 5
84
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
tour
Allianz Global Assistance Basic
In February 2017 I bought both land and air insurance coverage for a proposed August trip to Ireland. That trip was cancelled. I was told if I submitted multiple documents proving the cancellation of that trip from my airline and tour company and gave all info re policy numbers, etc., I could apply the insurance to a subsequent trip. I provided all documents to Insure my Trip. In September I asked that the air policy be applied to a one-week trip Oct 10-17 from Florida to Arizona. Once again I was asked to supply multiple verifications from land and air suppliers to prove the original Ireland trip was cancelled. When I said those verifications had already been submitted, I was told there was no record of them. So I again sent multiple documents via email the beginning of October. By my Oct. 10 departure date I had heard nothing. When I returned to Florida on Oct. 17, in my email inbox was a notice dated Oct. 16, the day before the end of my trip, that my insurance for that trip had been written. What a joke. I shall never do business with Insure my trip or Allianze Global Assistance again.
Bonnie S. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on your Allianz policy. We were sorry to hear that you were dissatisfied with the process to transfer the policy to a new trip. Unfortunately, your request to amend the travel dates was not requested until October 4tth which was after your original policy expired. Since no changes can be made to an expired policy, your request was sent to the Allianz underwriters to allow an exception. The company approved the changes to your policy on October 16th. Nevertheless, Allianz did confirm that you were covered for your new travel dates of October 10, 2017 to October 17, 2017 if there was a loss.

    We certainly understand that this must have been a frustrating process. However, please be assured that your policy was in place for your new trip in case you needed to file a claim.

    If you have any questions or concerns, please call us at 800-487-4722. We are available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM.
    Nov 02,2017
The trip included a
tour
Allianz Global Assistance Basic
Since we did not file any claim, we can't make specific comment about the plan; but we were satisfied that we had adequate coverage for this extended trip.
Thank you.
Judith W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Didn't use it. Served its purpose.
Donald F. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
It was good to know that I had great coverage if I needed it.
Linda H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
didn't need to use it; but that's what insurance is for.
Barbara C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
With the $300.00 cost of insurance I expected a bit more than $29.80 for my "travel delay" since it meant that I lost a day of vacation and a $150 non-refundable hotel reservation. Major tour operators insist that you purchase insurance but when placed a claim, I was told it only covers incidentals or major losses. After writing my review an adjuster can to my aid. I received $150 to recover the price of the nonrefundable hotel stay that I couldn't use because of a cancelled flight. The second check made me feel much better about travel insurance.
Pamela F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Classic
Did not need, still glad we had it.
Connor M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Felt good about purchasing this insurance after comparing other plans. We didn't use it, but it was worth the cost just for peace of mind.
Carolyn M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
The plan appeared to pretty much cover what might go wrong, and the price was reasonable. I will remember the name of your company and be sure to get quotes from you on future trips.
Frances T. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Fortunately, we did not need to file a claim on this trip. We have done so on several other trips. They were easy to work with.
JOANNE L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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