Travel Insurance Reviews Allianz Global Assistance


Travel Insurance Quote LinkAllianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

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Customers who have visited Mexico rated Allianz Global Assistance
4.71 out of 5
266
ratings and reviews
99%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Allianz Global Assistance Basic
Thankful that I didn't need it, but peace of mind having it!
Archeva C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
I was told it is cheaper to go for a year contract. I think I should have been told thant.
Susan B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Kyle
    Photo
    Thank you for providing feedback on this plan.

    The policy you have purchased only covers a single trip, starting the day you leave your home until the day you return back home. This policy does not cover multiple trips. However, Allianz does not charge you based on the length of your trip. If you were to travel for a month-long period or two, the cost would not change based on those dates.

    Please feel free to contact us by phone if you have any further questions or concerns. Our licensed representatives are avaiable 7 days a week and can be reached at 1-800-487-4722.
    Apr 27,2018
Allianz Global Assistance Classic Trip Plus
We fortunately did not need to use the insurance on this trip. However, in the past, we did need to make a claim, and the customer service was efficient, helpful and there were no delays.
Gail T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
It was comforting knowing I had insurance/coverage while I was out of the country. I will continue purchasing this each time when leaving the country.
Craig J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Classic
We missed our connecting flight due to bad weather. I called Allianz and was told I could file a claim online after returning from our trip. It was easy to fill in the online information and the instructions for submitting documentation were very clear. We were reimbursed for our dinner and hotel stay at the airport. We were also reimbursed for the day that we missed at the all-inclusive resort. It was a no-hassle claim process. I gladly recommend Allianz trip insurance.
Judith F. would recommend this plan to a friend or relative.
5 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Basic
thankfully all went perfectly and I did not have to use this product.
Geri P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance Classic
Luckily we didn't have to use this plan, but knowing we had it gave us peace of mind!
Robin H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Luckily, we didn't need it, but felt safe having it.
Wesley M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Fortunately I didn't need to use the plan. I am satisfied with your plan.
Peggy Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
We were unable to reach a rep when the rental car company insisted we buy more insurance. It is not clear what part of the premium was for property damage, and liability (which the Mexican government won't accept from a 2rd party).
Rebecca U. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. The Allianz Global Assistance Basic plan has the option to add on 40,000USD in Rental Car Collision, which you selected for your trip. With any plan on our site that has Rental Car Collision, you would not have coverage for liability or damage to another car. You can find the following information in the certificate for this policy regarding Rental Car Collision:

    "A car you’re renting is stolen or is damaged in an accident or while it’s
    left unattended.
    Specific requirements
    • The driver is listed on the rental car agreement.
    • You file a report with the rental car company, either within 24 hours
    of the loss or damage or when you return the rental car (whichever
    comes first).
    What it covers:
    Repair or replacement
    The cost to repair or replace the car (whichever is less)
    • repair costs include only reasonable and customary costs to
    repair physical damage to the car and reasonable loss of use fees
    the rental car company charges while it’s being repaired
    • replacement cost is the car’s current market value"

    Additionally, Allianz has a 24/7 number that you can call collect when you are outside of the US - 1-804-281-5700. This information can be found in your confirmation of coverage.

    Please call us at 800-487-4722 if you have any questions or concerns. We look forward to assisting you.
    Jan 08,2018
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