Travel Insurance Reviews Allianz Global Assistance

Allianz Global Assistance is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers who have visited Mexico rated Allianz Global Assistance
4.71 out of 5
281
ratings and reviews
98%
recommended
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Cruise
Filed claim
Allianz Global Assistance OneTrip Basic
So glad my trip was perfect but I knew I had bought the insurance just in case and felt peace of mind while traveling.
Ava B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance OneTrip Basic
Unfortunately we had to cancel our vacation due to illness. Allianz was extremely prompt in issuing a check without any problems.
Gerald S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Prime
Felt good to have the extra safety and backup
Maun F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance OneTrip Basic
Very easy to choose and purchase a plan that fit our needs. There was a minor misspelling of one of our names and customer service was great. Changed the name and sent an updated policy in less than 10 minutes.
Dwight Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Prime
The plan covered surgery in Mexico completely. I was greatly pleased with the efficiency with which the costs were covered and the follow-up phone calls from Allianz.
Barbara M. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance OneTrip Prime
Plan was great, but expensive.
Debbie H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Prime
I purchased this plan before a trip to San Jose del Cabo, and it turned out to be a great investment. During the trip my wife had to be hospitalized for a short time while several diagnostic tests were run. The hospital bill came to over 3,000 USD. After first submitting the claim to her insurer back in the states, we had to wait until they processed the claim before submitting it to Allianz. It took them so long that our 90 day time limit had almost expired before I was able to send in the claim. Fortunately, the process for filing the claim was very easy and quick. Allianz did come back and ask for some additional information, which I was able to furnish, and after that it took about two weeks for them to notify us that the claim had been approved and a check was in the mail. I highly recommend this plan and this company.
Raymond B. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Basic
My initial claim was rejected until I provided more info. My claim was for some rather small medical costs, however when I spoke to the Allianz rep, he kept insisting that I provide proof of my rental costs. Finally he spoke to a supervisor that cleared that up. Ultimately I got a small check and a letter that told me that I miscalculated the conversion costs. No further explanation. I never converted anything; I stated everything in pesos, just as I had paid for them and for which I provided receipts. It just made no sense and it wasn't explained. Since it wasn't a large amount of money I decided not to pursue the issue.
Douglas S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance OneTrip Basic
Thankful that I didn't need it, but peace of mind having it!
Archeva C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Basic
I was told it is cheaper to go for a year contract. I think I should have been told thant.
Susan B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this plan.

    The policy you have purchased only covers a single trip, starting the day you leave your home until the day you return back home. This policy does not cover multiple trips. However, Allianz does not charge you based on the length of your trip. If you were to travel for a month-long period or two, the cost would not change based on those dates.

    Please feel free to contact us by phone if you have any further questions or concerns. Our licensed representatives are avaiable 7 days a week and can be reached at 1-800-487-4722.
    Apr 27,2018
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