Travel Insurance Reviews Allianz Global Assistance


Travel Insurance Quote LinkAllianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

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Customers rated Allianz Global Assistance
4.57 out of 5
4,354
ratings and reviews
97%
recommended
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Cruise
Filed claim
Allianz Global Assistance Basic
I was very satisfied that I had coverage. Of course, I’m glad I did not have to use it to see how beneficial it really is! The reviews of your plan are all positive and that’s why I purchased it for my trip! On my next trip, I would purchase it again.
Armando G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Classic
The plan seems reasonable in terms of price and coverage. I greatly appreciated the flexibility to add additional days and locations to my trip the day before departure. Since I was fortunate to have all go smoothly on this trip, I did not file a claim so cannot comment on that aspect of the coverage.
Martha W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
The worker who assisted me in my purchase was knowledgeable and made suggestions. I wasn't rushed off the phone, and I felt confident that I had been sold the best policy for me.
Julia C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
It is good to have and not to have to us it.
Hermann B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Classic Trip Plus
Thankfully did not need the insurance
Ronald W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
I had a travel agent tell me to make sure my dates cover the entire period of our trip. We went on a cruise, but use frequent flyer points for flights and hotels, but when I called to see if our luggage delay would be covered the rep. told me it would not even though I paid for coverage to start the day before when we took our flight. As it turns out we were not able to have our luggage at all for our cruise and SW is to reimburse us, but when you a freaking out because you will not have any luggage for a cruise, this was not helpful at all.
Sharon S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your bags didn't arrive with you on your trip. The Allianz Global Assistance Basic plan has secondary coverage for baggage. With baggage delay, you would seek reimbursement with the airline first. If they do not cover you, you would file a claim with Allianz. This policy has 200USD per person coverage if your bags are delayed for more than 24 hours. InsureMyTrip does offer a selection of primary policies. In the future, please consider calling us prior to purchase so that we can guide you towards policies that best suit your needs.

    Please call us at 800-487-4772 if you have any questions pertaining to this policy, or about primary vs secondary coverage. We would be happy to assist you.
    Oct 26,2017
The trip included a
cruise
Allianz Global Assistance Classic
I didn't have to use the plan but it was reassuring to know that I had it if I needed to. That made my vacation even more relaxing.
Mark H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
I would not recommend Allianz or use them unless they can convince me they have corrected problems I noticed with their online systems and would provide better specific details from their phone representatives and reviewers when there are questions or problems about submissions. My solidly valid claim purchased 8 months before my trip over death of a traveler's parent with no pre-existing condition(included in the policy coverage), with obvious death spiral and hospice care about the time our trip was to begin, took many hours of time detailing and submitting online, phone calls to Allianz, a letter to their Chief Operating Officer(still outstanding), and finally an InsureMyTrip advocate involved to help me finish my Allianz claim. It was almost 7 weeks to get resolved and paid. I did not know InsureMyTrip had advocates but relieved when I was assigned one and very happy that with the advocate's help I finally got the claim resolved within 3 days. I do highly recommend InsureMyTrip but for now would use a different traveler insurer - not Allianz.

I expect a lot of this is despite being a travel insurer, Allianz systems, processes and personnel do not handle complicated claims very well – multiple traveler suppliers, multiple payments made on a trip, and no way to describe or comment on the many details they are requiring you submit – online they just ask for the documents and do not ask for, or provide a description or comments. So if you have much more than a simple one time payment to one supplier for a trip it might get ugly, like my claim did. Also save every email, receipt and invoice – you’re going to need more proofs than you ever expected of every detail.

I am satisfied that their policy coverage was what I expected and the final result – full payment, but I would never want to go through what I just did to get my claim resolved, especially after losing a parent and a once in a lifetime trip. I would have to be convinced Allianz has improved their processes so I would not have to go through something like this again.

If you feel you are in a similar situation with a complicated claim and want to submit online, I encourage you at the start of claims submission to make your own document of all your submissions and any clarifying comments on each submission and submit your detailed explanations under Other documents on their online submission page, so they know what you feel is being submitted and why. They do not ask for or allow any comments or descriptions on their submissions page – give it to them anyway. That was one of my last resort techniques trying to explain a rejected portion of my claims details, but it turned out even that was not read or it was misunderstood by their reviewers.
Richard M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Allianz has replied to your review as follows:

    "I’m very sorry the claims process was complicated and took so long to resolve. We appreciate your feedback so that we may improve. We will share your notes about adding comments with our Claims and technical team. In addition, we think your suggestion of creating your own Claim documents with all of these details under “other document” is a great tip for customers with complicated claims in the meantime."

    Sincerely, Allianz HelpTeam”
    Oct 19,2017
The trip included a
tour
Allianz Global Assistance Basic
WE CHECKED OUT A NUMBER OF PLANS. THIS ONE FIT OUR NEEDS THE BEST.
Barry S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
This insurance was much less costly than my travel company's insurance. I have never had to use it, but I do enjoy my travels much more with the peace of mind it gives me.
Linda M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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