Travel Insurance Reviews Allianz Global Assistance

Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rated Allianz Global Assistance
4.56 out of 5
3,178
ratings and reviews
98%
recommended
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Cruise
Filed claim
Allianz Global Assistance Basic
Not used
Clive R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
We did not need to use the insurance this time, but once in the past a family member needed to use the insurance when on an international trip and Allianz was fantastic.
Helped all the way throughout the ER visit and in paying the bill. We will always use Allianz.
Thomas H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
I did not need the insurance but it's nice to know I have it if I do! Protection is important when you're traveling!
Catherine Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
really horrible getting anything done with this company. impossible to get a hold of and they were not able to help me at all. I am a very honest individual, I happened to stumble upon a dishonest property owner which claimed we destroyed the property. The insurance company did not cover anything and was pointless
Dmitry G. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. Allianz Global Assistance has issued the following response:

    "Dear Mr. Gurvits,

    I don’t know the details of your case, but am extremely sorry to hear about your experience. We want to be accessible to our customers and provide support, even if coverage doesn’t apply to the situation. If you would like to discuss your situation further, please reach out to us at Help.Team@allianzassistance.com In the meantime, I will share your feedback so that we improve our processes and customer experience"
    May 05,2016
The trip included a
tour
Allianz Global Assistance Classic
Would it be too much to ask for any insurance company to explain what the policy means in plain English? Dissatisfaction is solely from the fact that throwing darts at a paper is how I picked this plan with no actual way to compare plans. As a consumer I'm guessing, not making an informed decision, so kudos to you for getting my business based on luck rather than a quality product... because I wouldn't know if you offered a quality product.
Paul H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy.

    The Allianz Global Assistance Classic plan is a solid Comprehensive policy containing mid-level benefit limits, and a lengthy list of covered perils.

    In the future, please call us at 800-487-4722 so we can make a recommendation based on your primary concerns. Our representatives are available 7 days a week and would be happy to review plan benefits, and help interpret policy language.
    May 02,2016
The trip included a
tour
Allianz Global Assistance Basic
Because I did not have occasion to use the policy, I was totally satisfied!
Karen B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Classic
The only way I would have of really rating this service is if I had had to use it.
William M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance Classic
Having travel insurance is a like a security blanket. It relieves the stress and worry of in case something does happen.
JAMES J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
We have used Allianz for EVERY TRIP over $1,000. It is not only peace of mind, but our insurance has paid of 2 times out of 8-10 times! WELL worth the money, and we won't use any other insurance due to their helpful staff when we have had an issue, as well as prompt emails, and quick and easy checks processed on our claims! Amazing company we use again and again ....and AGAIN! THANK YOU for your service! We appreciate you and glad you are just a click away on another trip! :)
Victoria T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
I have used this company for many years, have never had to file a claim, but my limited contact was totally satisfactory. Thank you.
Susan B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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