Travel Insurance Reviews Allianz Global Assistance


Travel Insurance Quote LinkAllianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

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Customers rated Allianz Global Assistance
4.57 out of 5
4,332
ratings and reviews
97%
recommended
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Cruise
Filed claim
Allianz Global Assistance Basic
Unfortunately no problem with my baggage.
Dereje J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
Although I did not need to file a claim before, during or after my trip it gave me a degree of peace of mind knowing that I was protected in the event something did happen to interrupt my trip. I was pleased with the coverage I had.
Ivy D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Classic
It is hard to review an insurance policy that you don't have to file a claim on. Purchasing the policy was easy but it did add considerable cost to our trip (the same as a whole year's premium on our two cars) . But given our age (late sixties) it was a necessity. I'm just glad we didn't have to use it.
Steve F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance Basic
Did not have to use the coverage. The plans cost was reasonable, and the coverage was very good.
Lois T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
This is the first time I have had to file a claim despite using Allianz a number of times to insure my trips. The claims process is agonizingly slow and bureaucratic. For example: they require that the claim naturally include "proof of payment" without any specific definition. I sent my invoice for the trip from the tour company which showed the total cost of the trip 9287.04USD; the total amount paid 9287.04USD and the total amount due 0USD. That wasn't good enough. Many days later I was informed that I must submit copies of my credit card showing payment and including the last 4 digits of the card used. It would have been helpful to have this info at the start. Telephone calls to Allianz staff were less then helpful. I finally demanded to speak to someone "in charge" and was referred to Alan. He was extremely helpful and expedited the "decision process".

VERY POOR CUSTOMER SERVICE!!
Robert F. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received assistance. Based on your review, it appears you took the steps that we would have recommended, but we do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Oct 03,2017
Allianz Global Assistance Classic
Fortunately, we did not have to file a claim so can't comment on claims handling - which is the most important aspect of insurance coverage, IMHO.
Sherrill C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
I always compare policies for coverage and cost and am happy when Allianz wins!
Linda H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
It's difficult to evaluate something I never had cause to use. I'm glad I didn't need to use the insurance but your questions aren't pertinent. Sort of like asking me if I liked driving a particular car when I was never in the vehicle, let alone having driven it.

I would recommend the plan to others but based only on the written coverages and promises made by your company. Again, I never filed a claim and as far as I'm concerned, that is where the rubber meets the road.
Daniel D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
I didn't need the insurance, but knowing the drama, cost and misery other people have gone through without insurance while traveling overseas... I always make sure I am covered.
Rene R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Thanks for the coverage. Trip went well. No claims. No complaints.
Robert K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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