Travel Insurance Reviews Allianz Global Assistance


Travel Insurance Quote LinkAllianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

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Customers rated Allianz Global Assistance
4.57 out of 5
4,336
ratings and reviews
97%
recommended
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Cruise
Filed claim
Allianz Global Assistance Basic
Quick to purchase online, peace to know I had the coverage even though it wasn't needed.
Susan M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Classic Trip Plus
Luckily we didn't have to use it! It was a great value and we'll use Allianz again.
Wanda L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Thank you for the security
Harold S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Luckily, we didn't need it, but felt safe having it.
Wesley M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Our doctor's office made a mistake on the original claim submission, so we received partial payment. His response made it look like we had not cancelled the trip immediately upon getting medical advice to do so. When the doctor's office corrected their information, the balance of the payment was received.
The submission took place during a time of high claim activity (fires in California) so payment was a little slow, however given the circumstances, the company did an excellent job, and we were pleased with the outcome.
Michael M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Basic
With the epidemic outbreak of the flu nationwide, I was very uncertain that we would even be able to take this vacation, if one or both of us became sick, but all was OK. It was reassuring with the trip insurance that it would not be a total loss if we had to cancel due to sickness.
John B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
HAPPILY.. NO NEED TO FILE CLAIM
BUT,
IN THE PAST I HAVE HAD A SMALL CLAIM..AND IT WAS SETTLED 100%..QUICKLY, AND EASILY...!

GOOD COMPANY... GREAT SERVICE...!
George R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Reasonable value to protect a very expensive vacation. Would use again!
Richard N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
The instructions on how to fill out section that determines the claim amount was lacking. I called the claims phone number to get some guidance. Due to the heavy accent of the person answering, I was unable to understand half of what was being said. Later I found out that I did not fill the section correctly, and I had to refile an amended claim.
Brian L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for your 4 star review for your Allianz Basic plan. Although we are sorry to hear that you had difficulties when submitting your paperwork, we are pleased to see that your claim was settled and paid according to your policy terms.

    Please feel free to call Customer Care (800) 48704722 for assistance. InsureMyTrip is available weekday 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM.
    Jan 24,2018
Allianz Global Assistance Classic Trip Plus
It's not sufficient for satisfying German (Schengen) Visa requirements, so in the end I have to cancel/refund it, and switch to another one.
Giovanni S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you very much for your comments, but please note that your Allianz policy did include a refund policy stating "Satisfaction Guarantee: We will refund your insurance premium if you cancel your plan within 10 days of purchase and you haven’t started your trip or filed a claim." Unfortunately, you did not advise us that you were purchasing another plan until January 23rd which was well after your purchase date of October 27, 2017 so that you were no longer eligible for a refund.

    In the future, you may wish to call Customer Care at (800) 487-4722 for assistance weekdays from 7:00 AM to midnight ET and weekends from 9:00 to 9:00 PM ET.
    Jan 31,2018
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