Travel Insurance Reviews Allianz Global Assistance

Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rated Allianz Global Assistance
4.57 out of 5
3,461
ratings and reviews
98%
recommended
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Cruise
Filed claim
Allianz Global Assistance Basic
The purchase process was clear and simple. We needed only the most basic coverage for this particular trip. Fortunately, we have no need to make a claim, so I can't comment on the service or outcome in that regard. I found the rates to be competitive and the coverage ample.
Lois W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
A smooth and easy transaction, as always
Janet H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Classic
Great Customer service, before and after. No hassle claim. Gave my receipts explained the problem. Check was in my hands within 2 weeks. I'm getting ready for another cruise and buying it for my family as well.
Dwayne c. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Basic
Since I had not reason to use the plan I can't give a review. I did think the price was fair and I traveled without stress knowing that I was insured for what I needed in case of an emergency.
William S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
I filed a legitimate claim that was immediately denied although I was not informed. When I found out, getting to a supervisor was next to impossible. I finally received a denial letter based upon pre-existing condition and went on the Internet to discover on the BBB that this was the usual MO. I was told to appeal I would have to complete all new paperwork. I gave them 15 days to pay my claim or see me in Superior Court. I was shocked when I received full payment. Unless a person has the ability and legal knowledge to be prepared to fight for that to which you are entitled, I would suggest another carrier.
Gary M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for your comments which are always appreciated.

    We are very sorry to hear that you had difficulty with the handling of your claim, but we are pleased to hear that Allianz has agreed to pay your claim. Your check is on the way.

    In the future, please remember that you do have access to Customer Care Advocates in the event that you need to dispute a claim.

    Feb 03,2017
Allianz Global Assistance Basic
QAs long as I did not have a claim ,everything was fine. will continue to use Allianz, unless something I need is not covered.
Herbert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
We were lucky that we didn't need to use plan.
Joanne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Didn't need to use it this trip which is good
Peggy Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Classic Trip Plus
All was fine except the cost. As a person over 70, I had to pay what I thought was an excessive premium.
Gail F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance Basic
My friend and I were very pleased with the insurance. My friend filed a claim for hotel expenses which were incurred because of canceled flights and she was very pleased with ease of filing on line and quickness of refund.

We have filed InsureMyTrip info and will definitely use it next time we travel.
Lucy S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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