Travel Insurance Reviews Allianz Global Assistance

Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rated Allianz Global Assistance
4.57 out of 5
3,688
ratings and reviews
98%
recommended
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Showing
Cruise
Filed claim
The trip included a
tour
Allianz Global Assistance Basic
Didn't have a claim, everything
Ok.
BECKY W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
without having made a claim it is impossible to say how good or bad this insurance plan was.
Thomas W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
Finding and choosing a plan on the website was very helpful and easy.
Helen F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Classic Trip Plus
Easy to use, covered my needs. Will use again.
Diana F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Classic
I use Allianz for every trip I take. I've had to use the insurance twice and both times Allianz was very easy to work with and helpful. Thank you.
DeAnn P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
The response to my questions and efforts to understand how to file a claim and what would be covered was terrible. I had to call many times in order to reach a knowledgeable agent, and often reached agents who had little or no useful knowledge of my claim, my policy or the system in which he/she worked. I was often left on hold and on two different occasions was disconnected. Hold times often exceeded 45 minutes. The agents who disconnected me did not bother to try call me back and/or email me. The inefficiency of most of the agents with whom I spoke was shocking, as was the amount of time and effort it took to resolve my claim. I would also suggest that anyone purchasing a travel policy from Allianz read the fine print. In the case lost or stollen luggage, anything of value, such as jewelry, furs, electronics, cameras, etc. are barely covered. One may think he or she is covered up to 2000 dollars, but that is not the case if one has anything of value in one's luggage.
Leslie M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for submitting your review which provides your fellow travelers with advance notice on the special limitations for baggage coverage in most policies for "high theft items", which are those items most likely to be stolen while you're on your trip.

    When we received your comments advising us of the difficulty you experienced in submitting your Baggage claim, we assigned a Customer Care Advocate to assist you. After she followed up with Allianz, our advocate was able to advise you on the "Special limit" in your policy providing a "Maximum 500 USD in total for all jewelry, watches, gems, furs, cameras and camera equipment, camcorders, sporting equipment, computers, radios and other electronic items. You need to provide original receipts for these items or they won’t be covered."
    We were pleased to hear that Allianz also reached out to you to provide assistance in finalizing your claim.
    May 10,2017
The trip included a
cruise
Allianz Global Assistance Classic Trip Plus
Happily, we didn't need to submit a claim, so I can't speak to the validity of coverage. However, every time I called for information or with questions, the customer service was excellent.
Paul S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Outstanding
Gary W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Classic
We, fortunately, did not need to file a claim for this cruise, but knowing others who needed to after an injury on board, were glad we had it available at an affordable cost
Maxine D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Classic
I like the ease of comparing/contrasting the different plans on the insuremytrip website, but even more, I like being able to read reviews from other travelers, and especially those who had to file a claim. Many of those who had problems with customer service from the various plans were able to get their issues resolved through insuremytrip's interventions.

All the companies charge too high a fee as far as I'm concerned, and that's why insurance companies are just about the wealthiest corporations on the planet. The fees for Allianz are about average for travel insurance.
Carolyn B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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