Travel Insurance Reviews Allianz Global Assistance


Travel Insurance Quote LinkAllianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

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Customers rated Allianz Global Assistance
4.57 out of 5
4,823
ratings and reviews
97%
recommended
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Cruise
Filed claim
Allianz Global Assistance Classic
Didn't have to use the insurance but was glad we had it!
Susan F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Classic Trip Plus
Called in blindly, needing insurance for my son going to Japan. No idea what I needed or what you expect. It was so easy, covered everything, and VERY reasonable!
Caleb M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Although we did not submit a claim for this particular trip, we have in the past, and we have been very pleased with the service we received. The claim submission process was simple and efficient. Our doctor's office made a mistake on the claim form, resulting in partial payment. As soon as the correction was made, the remainder of the money was processed.
All in all, it was a very positive experience.
Shelley M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Classic
thank you, price was right and assistance was great.
Olivia A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
until I have to file a claim... I will never know how good the policy really is...
Jon T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Classic
I wish there was a plan to cover default of the travel company WITHOUT having to buy a very comprehensive plan. I did not need a cadillac plan of medical care in order to get coverage for tour company default. My health ins is excellent so that is why I did not purchase the cadillac plan.
Rebecca Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance Classic Trip Plus
It's easy to sign up for, which I appreciate.
Janess C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
My husband and I purchased trip insurance for our volunteer research trip to Mongolia. The trip was cancelled by the tour operator due to the danger from extreme heat in the area. The tour operator refunded the cost of the tour, but we were still on the hook for the non-refundable airfare (more than $3000). Our Allianz policy included 100% trip cancellation for specific causes, including severe weather. We made a claim with Allianz and found the claim process cumbersome and frustrating. We were denied coverage initially and had to make several calls to find a claim evaluator who would speak with us honestly and tell us how to make an appeal. One of the claims evaluators we talked with lied to us, saying that our airfare would have only been covered only if the airline as well as the tour operator had cancelled our trip, in spite of the fact that our policy clearly stated the opposite. We called the sales dept pretending to be interested in a policy exactly like the one we had purchased and confirmed that the airfare should be covered. With significant help from the tour operator, in the form of additional letters explaining the circumstances, we filed an appeal and received coverage for the airfare.
So, we received the benefit that we were promised, but we were left bruised and battered by the Allianz claims process. They put up so many barriers that we could easily have abandoned the process and given up the coverage that we were due. My advice to anyone who makes a claim - get ready for a fight, and don't give up. It's not going to be easy.
Gail U. would not recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Classic
The best outcome of my trip regarding the insurance coverage is that I did not need it! So I really have nothing to review about the coverage. Using Insure My Trip is easy and I like that I can go deep into the details of each policy that I compare. That is time consuming but well worth it to make sure that the coverage is exactly what I want. Insure My Trip provides a great tool for purchasing trip insurance.
Joan O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
While I didn't ultimately need to file a claim, I thought I might...having fallen ill in an Eastern European country. It was great peace of mind to pull the declarations page out of my backpack and give it to my family "just in case" I had gotten worse and required more advanced care or medical evacuation. I highly recommend Insure My Trip as well as Allianz for more costly trips, especially with foreign destinations.
Lisa S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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