Travel Insurance Reviews Allianz Global Assistance


Travel Insurance Quote LinkAllianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Write a Review

Customers rated Allianz Global Assistance
4.57 out of 5
4,339
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
Allianz Global Assistance Basic
Fortunately I didn't need to use the plan. I am satisfied with your plan.
Peggy Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance Classic
Easy peasy to purchase and fairly comprehensive for the price
Harvard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Two weeks before a trip to Thailand my wife sprained her knee, necessitating a trip cancellation. Per the guidelines from Allianz, I filed a claim totaling 21 pages. After 10 days, I called for a status report and was told the claim had been received, complimented for its accuracy and told it was being reviewed. The claim was paid in full in a little over 11 weeks. The reason it took so long was because Allianz ask for additional documentation which wasn't in the original guidelines regarding proof of payment or proof of non-refundable payments. Recommendation to policy holders: Along with proof from your travel company or carrier for payment include a copy of a cancelled check, bank statement or credit card statement. We were also asked to provide a letter from our Visa processing company stating that the payment for our visas was non-refundable. Providing cancelled checks or letters verifying non-refundable payments was not included in the claim filing guidelines. If they had been, we probably could have completed our claim in less than 5 or 6 weeks. By being patient, we were able to complete our claim and get 100% of what we asked for. We have since bought another Allianz policy for an upcoming trip and would recommend them to everyone.
Ken M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance Basic
Fortunately we did not have to use this.
Jay M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Very easy to purchase a plan online and reasonable rates, with comprehensive insurance coverages, per my needs.
Evelyn S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
We were unable to reach a rep when the rental car company insisted we buy more insurance. It is not clear what part of the premium was for property damage, and liability (which the Mexican government won't accept from a 2rd party).
Rebecca U. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. The Allianz Global Assistance Basic plan has the option to add on 40,000USD in Rental Car Collision, which you selected for your trip. With any plan on our site that has Rental Car Collision, you would not have coverage for liability or damage to another car. You can find the following information in the certificate for this policy regarding Rental Car Collision:

    "A car you’re renting is stolen or is damaged in an accident or while it’s
    left unattended.
    Specific requirements
    • The driver is listed on the rental car agreement.
    • You file a report with the rental car company, either within 24 hours
    of the loss or damage or when you return the rental car (whichever
    comes first).
    What it covers:
    Repair or replacement
    The cost to repair or replace the car (whichever is less)
    • repair costs include only reasonable and customary costs to
    repair physical damage to the car and reasonable loss of use fees
    the rental car company charges while it’s being repaired
    • replacement cost is the car’s current market value"

    Additionally, Allianz has a 24/7 number that you can call collect when you are outside of the US - 1-804-281-5700. This information can be found in your confirmation of coverage.

    Please call us at 800-487-4722 if you have any questions or concerns. We look forward to assisting you.
    Jan 08,2018
Allianz Global Assistance Classic
The purchase was easy and the plans details clear.
William A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
Did not need the features of the plan, fortunately, so I don’t know how the claim process would work.
Since I was in Thailand thought it would be good just in case.
Ron R. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
I have traveled extensively for many years. First time I purchase travel insurance, glad I did. Happy I did not need to use it. Very satisfied with the professional information and service provided by the "Insure my Trip" Representative. Very satisfied with what Allianz Global Assistance Classic Trip Plus plan offers. Will recommend to all. Will use both services again in upcoming trips..
Nilda F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
Thank God we didn't have to use it but it was nice knowing it was there and we were covered. The ship had to make an emergency stop for someone ill, I prayed they had some type of insurance coverage.
Ferrell J. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.70)
  2. IMT Services
    (4.68)
  3. Nationwide
    (4.64)
  4. MedjetAssist
    (4.62)
  5. MEDEX
    (4.61)
  1. GeoBlue
    (4.67)
  2. IMT Services
    (4.63)
  3. Berkshire Hathaway Travel Protection
    (4.54)
  4. Allianz Global Assistance
    (4.53)
  5. Crum & Forster - Travel Insured International
    (4.53)