Travel Insurance Reviews Allianz Global Assistance

Allianz Global Assistance is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers who have visited France rated Allianz Global Assistance
4.48 out of 5
206
ratings and reviews
96%
recommended
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Cruise
Filed claim
Allianz Global Assistance OneTrip Basic
without having made a claim it is impossible to say how good or bad this insurance plan was.
Thomas W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Premier
The response to my questions and efforts to understand how to file a claim and what would be covered was terrible. I had to call many times in order to reach a knowledgeable agent, and often reached agents who had little or no useful knowledge of my claim, my policy or the system in which he/she worked. I was often left on hold and on two different occasions was disconnected. Hold times often exceeded 45 minutes. The agents who disconnected me did not bother to try call me back and/or email me. The inefficiency of most of the agents with whom I spoke was shocking, as was the amount of time and effort it took to resolve my claim. I would also suggest that anyone purchasing a travel policy from Allianz read the fine print. In the case lost or stollen luggage, anything of value, such as jewelry, furs, electronics, cameras, etc. are barely covered. One may think he or she is covered up to 2000 dollars, but that is not the case if one has anything of value in one's luggage.
Leslie M. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for submitting your review which provides your fellow travelers with advance notice on the special limitations for baggage coverage in most policies for "high theft items", which are those items most likely to be stolen while you're on your trip.

    When we received your comments advising us of the difficulty you experienced in submitting your Baggage claim, we assigned a Customer Care Advocate to assist you. After she followed up with Allianz, our advocate was able to advise you on the "Special limit" in your policy providing a "Maximum 500 USD in total for all jewelry, watches, gems, furs, cameras and camera equipment, camcorders, sporting equipment, computers, radios and other electronic items. You need to provide original receipts for these items or they won’t be covered."
    We were pleased to hear that Allianz also reached out to you to provide assistance in finalizing your claim.
    May 10,2017
Allianz Global Assistance OneTrip Basic
My only problem was the lack of info on rental-auto coverage, I.e. that I could have purchased coverage. No harm occurred, I'm happy to say, but I would've liked to know my options in advance of the trip. Otherwise, having the policy made me feel much more secure during the trip.
Joanne F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for bringing up this issue in your review.

    Allianz Global Assistance does offer Rental Car Collision/Loss as an optional coverage in their plans. You can review this offering when comparing your quotes. The additional premium will be shown in parenthesis following the coverage. If you forget to include the coverage when purchasing the plan, you may always add it later with an email request.

    Please also remember that you may call customer care at (800) 487-4722 for assistance when quoting.
    Apr 09,2017
Allianz Global Assistance OneTrip Prime
I filed a legitimate claim that was immediately denied although I was not informed. When I found out, getting to a supervisor was next to impossible. I finally received a denial letter based upon pre-existing condition and went on the Internet to discover on the BBB that this was the usual MO. I was told to appeal I would have to complete all new paperwork. I gave them 15 days to pay my claim or see me in Superior Court. I was shocked when I received full payment. Unless a person has the ability and legal knowledge to be prepared to fight for that to which you are entitled, I would suggest another carrier.
Gary M. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments which are always appreciated.

    We are very sorry to hear that you had difficulty with the handling of your claim, but we are pleased to hear that Allianz has agreed to pay your claim. Your check is on the way.

    In the future, please remember that you do have access to Customer Care Advocates in the event that you need to dispute a claim.

    Feb 03,2017
The trip included a
cruise
Allianz Global Assistance OneTrip Premier
We spent 10 months overseas. My wife had a series of "problems". An infected tooth in Paris, a broken wrist in Croatia, and a broken foot when we were visiting Poland. Yes, all within 10 months. We filed all of our claims and the insurance company, Allianz, paid them promptly and fairly. I just hope they will allow us to get a policy for our next trip.
Dennis R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance OneTrip Prime
Gave me some security. Did not have to use it - thankfully. Great trip :)
Richard P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Prime
During travel earlier this year by a close relative, he discovered how valuable his insurance plan purchased with this group was. Fortunately he didn't need to use it for any catastrophic episode but he was able to file a claim and be reimbursed for the portion of his trip he could not use because of a knee injury he incurred on a walk through a foreign city. He convinced us to purchase from this group and while we did not need to file any claims, we had peace of mind that this group would have taken care of our needs.
Celestina R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance OneTrip Basic
When my husband fell and hurt his back on our vacation, it was comforting to know that I had the insurance in case it was really serious. As it turned out, he was just severely bruised.
Katherine J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance OneTrip Basic
Did not need to use but always felt good to know I had insurance.
Ann B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Premier
Saved a lot of money by purchasing Allianz through Insuremytrip.
Marilyn O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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