Travel Insurance Reviews Allianz Global Assistance


Travel Insurance Quote LinkAllianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

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Customers rated Allianz Global Assistance
4.57 out of 5
4,602
ratings and reviews
97%
recommended
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Cruise
Filed claim
Allianz Global Assistance Classic Trip Plus
Was abroad and had to change ticket because of husbands illness back in the States. Opening file was easy. Providing necessary documentation as requested, payment was made to direct deposit at bank. No hassle. Used them again.
Esther F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Classic
I honestly did not read everything but took all the information with me. I guess, I could have read and, should have read it on the plane.
Clay B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
I filed a claim against by policy after a broken wrist prevented me from making a trip to Italy. My claim was processed during the time promised after my supporting documents were received and I was very pleased with the processing process. The only thing that makes give 3 stars instead of 5 is that the website gave me errors when I tried to upload my supporting documents and it took several tries before I received an acknowledgment that my documents were received via e-mail which delayed my claim reimbursement. If that process had not been so frustrating, I would be given a 5 star rating without hesitation!
Nikki D. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Classic
Best insuranc that I didn't have to use. Why take chances.
MARK E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
I filed a very simple claim (airfare only), but I was still surprised at the swift satisfaction of the claim. I had a little problem with the on-line claim process, but I called customer support and the woman I spoke to was very helpful. The claim was fulfilled in about 8 business days and I received a check four days later. Very pleased.
Christine J. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Classic
I thought that I might need to use my insurance plan so I called Allianz during the trip to seek guidance. I was quickly connected to a representative who was very helpful and clearly laid out my coverage, options, and next steps. As it turned out, I did not need to use my insurance, but I appreciated that calm, clear guidance was readily available to me.
Stephanie M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
We had to cancel our trip due to unexpected illness. The plan compensated for almost all of our out of pocket, non refundable expenses.
Elaine B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
On previous trip we filed a cancellation claim and were VERY pleased with the outcome. We received 100% of trip cost plus reimbursement for visa costs. That outcome reinforced our purchasing a policy from Allianz for this trip. As we did not file a claim on this trip, we cannot comment on the policy’s effectiveness. However, we were pleased with the offerings of the policy.
Ken M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
It gave me a sense of security during my travel.
Iris C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
My concern with Allianz was the customer service I received when making the claim. The documentation needed for filling out the claim on-line was unclear. I called three different times asking for help in filing out the claim and each time I received vague answers as to what documentation I needed to submit. I had to figure that out on my own.
I never received notice when I needed to supply more documentation and only when I called did I get that information.
It says that you will get a response to your claim in 7 to 10 days but every time I sent in more documentation the "clock" started again and it actually took over a month to be reimbursed.
Mark H. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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