Travel Insurance Reviews Allianz Global Assistance


Travel Insurance Quote LinkAllianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

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Customers rated Allianz Global Assistance
4.57 out of 5
4,613
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Allianz Global Assistance Classic
I thought that I might need to use my insurance plan so I called Allianz during the trip to seek guidance. I was quickly connected to a representative who was very helpful and clearly laid out my coverage, options, and next steps. As it turned out, I did not need to use my insurance, but I appreciated that calm, clear guidance was readily available to me.
Stephanie M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
We had to cancel our trip due to unexpected illness. The plan compensated for almost all of our out of pocket, non refundable expenses.
Elaine B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
On previous trip we filed a cancellation claim and were VERY pleased with the outcome. We received 100% of trip cost plus reimbursement for visa costs. That outcome reinforced our purchasing a policy from Allianz for this trip. As we did not file a claim on this trip, we cannot comment on the policy’s effectiveness. However, we were pleased with the offerings of the policy.
Ken M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
It gave me a sense of security during my travel.
Iris C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
My concern with Allianz was the customer service I received when making the claim. The documentation needed for filling out the claim on-line was unclear. I called three different times asking for help in filing out the claim and each time I received vague answers as to what documentation I needed to submit. I had to figure that out on my own.
I never received notice when I needed to supply more documentation and only when I called did I get that information.
It says that you will get a response to your claim in 7 to 10 days but every time I sent in more documentation the "clock" started again and it actually took over a month to be reimbursed.
Mark H. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
We fortunately did not need to use the insurance on this trip. However, in the past, we did need to make a claim, and the customer service was efficient, helpful and there were no delays.
Gail T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Classic
Health issue prevented me travelling.
I was charged $200 fee to cancel airline tix. I was not reimbursed this extra cost.
I was refunded airline tix price ~ $1313 after ~30 days and several paperwork submissions.
Norval G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
ALWAYS HAPPY NOT TO HAVE TO USE THE INSURANCE...!

BUT, THE ONE TIME I DID A COUPLE OF YEARS AGO..WAS VERY QUICK AND COMPLETE SERVICE..!

I FIND IT SO EASY AND QUICK TO USE.. THAT WILL CONTINUE..AS IN PAST.. FOR ALL TRIPS..!

THANKS..!!
George R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
This policy should have had a cancellation provision for civil unrest at the destination country
Charles R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    Political, Military or Civil Unrest at your destination or acts of War are specifically excluded under Trip Cancellation and Trip Interruption on all comprehensive policies on our site. To obtain cancellation coverage for these concerns, you would need to purchase a policy that included Cancel For Any Reason.

    There are typically 3 conditions that must be met to purchase a Cancel For Any Reason Rider: Purchase the policy within 10 - 21 days of First Trip Payment; Insure ALL prepaid and non-refundable travel expenses prior to departure; Trip arrangements must be canceled more than 48 -72 hours prior to the departure date. If you meet all 3 of these conditions, this benefit will typically reimburse you 75% of your trip cost, unless otherwise noted.

    We recommend that you contact us when planning your next trip. Our licensed Agents are available 7 days a week and would be more than happy to find the policy you need for your concerns. We can be reached by phone at 1-800-487-4722.
    Apr 06,2018
Allianz Global Assistance Classic Trip Plus
It was comforting knowing I had insurance/coverage while I was out of the country. I will continue purchasing this each time when leaving the country.
Craig J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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