Travel Insurance Reviews Allianz Global Assistance

Allianz Global Assistance is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rated Allianz Global Assistance
4.58 out of 5
5,062
ratings and reviews
97%
recommended
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Filed claim
Allianz Global Assistance OneTrip Premier
Very easy in every regard. We travel to Europe every year, and have been taking out this same insurance plan for years.
Once, I did nave a minor accident in Europe- -hit by an opening door that broke a front tooth--had it fixed there and got a prompt claim settlement when we returned to the USA.
Rare to find good , dependable and responsive service like this. We highly recommend this insurance entity.
Charles Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance OneTrip Basic
I really can't evaluate the plan as thankfully, I did not have to use it.
David B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance OneTrip Basic
Unfortunately I had entered dates incorrectly when I purchased insurance plan for a trip that we were taking with my 93 year old mother. I had correct dates on her trip coverage, called week before our big trip and asked what cost would be to extend coverage on each end of travel for my husband and myself. Response was immediate, no problem not additional costs and have a great time!! Thank you so much, fortunately we had a perfect trip! Hugh relief to know that my "problem" was so easily corrected. Will use your insurance coverage again.
Donald S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance OneTrip Prime
It is INSURANCE and fortunately I did not have to use it. Would be helpful to have another option on plans. This would be a plan that would cover trip insurance (delay, cancellation etc.) and repatriation but not include medical. I have medical coverage for foreign countries with my private insurance but with the plans offered it is necessary to get a Comprehensive Plan in order to get both trip insurance and repatriation so I am paying extra for medical insurance I do not need!
Judith N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance OneTrip Basic
We were blessed not to have to use this coverage, but I am happy we did have the coverage if needed.
David B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Basic
I am in the process of filing a complaint with the Texas Department of Insurance. On June 20, I fell and fractured my pelvis in Paris. I was told that I did not need surgery, should lie down as much as possible, was given pain medication and released from the hospital that evening. On June 25, I contacted Allianz and requested that they upgrade me to business class for my flight home on July 1. I expeditiously supplied all information and documents Allianz requested. As of the date of my request, there were still business first seats available on my and my family’s return flight to Dallas. Notwithstanding that this request should have been a no-brainer and despite repeated pleas by me that they provide the requested upgrade, Allianz failed and refused to make a decision until 12 hours before my flight was due to leave, at which point there were no first or business class seats available. I was told that my choices were to wait around until at least July 3 (paying for the additional hotel nights myself), without any of my family to assist me during that period or I could “make my own arrangements.” Under the circumstances, I had no choice but to fly home on July 1 on my original coach ticket. I am now in an acute care nursing facility. Allianz failure to timely deal with my request for a covered service was a deliberate “running out of the clock” in order to avoid paying a legitimate claim.
Judith B. would not recommend this plan to a friend or relative.
6 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance OneTrip Basic
Did not need to use the plan but since we were traveling in Africa it made us feel secure having it.
James P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance OneTrip Basic
It was a very competitive price for the coverage. I did have a claim with Allianz Global last year and was treated fairly therefore I had no hesitation with using them again for this trip.
Paul B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance OneTrip Basic
I was happy to have the peace of mind with this insurance.my husband had a visit to the er on the first day of travel! He wound up being okay, but we might very well needed to use it. Luckily we did not.
Donald L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance OneTrip Premier
Great value for my money! Will use again.
Helen E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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