Travel Insurance Reviews Allianz Global Assistance

Allianz Global Assistance is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers rated Allianz Global Assistance
4.58 out of 5
5,006
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
Allianz Global Assistance OneTrip Prime
I wish there was a plan to cover default of the travel company WITHOUT having to buy a very comprehensive plan. I did not need a cadillac plan of medical care in order to get coverage for tour company default. My health ins is excellent so that is why I did not purchase the cadillac plan.
Rebecca Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance OneTrip Premier
It's easy to sign up for, which I appreciate.
Janess C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance OneTrip Basic
My husband and I purchased trip insurance for our volunteer research trip to Mongolia. The trip was cancelled by the tour operator due to the danger from extreme heat in the area. The tour operator refunded the cost of the tour, but we were still on the hook for the non-refundable airfare (more than $3000). Our Allianz policy included 100% trip cancellation for specific causes, including severe weather. We made a claim with Allianz and found the claim process cumbersome and frustrating. We were denied coverage initially and had to make several calls to find a claim evaluator who would speak with us honestly and tell us how to make an appeal. One of the claims evaluators we talked with lied to us, saying that our airfare would have only been covered only if the airline as well as the tour operator had cancelled our trip, in spite of the fact that our policy clearly stated the opposite. We called the sales dept pretending to be interested in a policy exactly like the one we had purchased and confirmed that the airfare should be covered. With significant help from the tour operator, in the form of additional letters explaining the circumstances, we filed an appeal and received coverage for the airfare.
So, we received the benefit that we were promised, but we were left bruised and battered by the Allianz claims process. They put up so many barriers that we could easily have abandoned the process and given up the coverage that we were due. My advice to anyone who makes a claim - get ready for a fight, and don't give up. It's not going to be easy.
Gail U. would not recommend this plan to a friend or relative.
5 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance OneTrip Prime
The best outcome of my trip regarding the insurance coverage is that I did not need it! So I really have nothing to review about the coverage. Using Insure My Trip is easy and I like that I can go deep into the details of each policy that I compare. That is time consuming but well worth it to make sure that the coverage is exactly what I want. Insure My Trip provides a great tool for purchasing trip insurance.
Joan O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance OneTrip Basic
While I didn't ultimately need to file a claim, I thought I might...having fallen ill in an Eastern European country. It was great peace of mind to pull the declarations page out of my backpack and give it to my family "just in case" I had gotten worse and required more advanced care or medical evacuation. I highly recommend Insure My Trip as well as Allianz for more costly trips, especially with foreign destinations.
Lisa S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Basic
I have used AGA 3 times. Never had to file a claim. Will continue to use AGA.
Douglas T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance OneTrip Prime
Well in advance of the trip, we upgraded our airline seats and tried to get Allianz to sell us more coverage for our added trip cost. Allianz was unresponsive until just a couple days before our travel. Insuremytrip people did all they could to get Allianz to respond, but it was very unnerving to us. We chose another insurer for our next trip.
Barney K. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are sorry for the confusion that you encountered when increasing your total trip cost to cover your flight upgrade. However, we are pleased to say that Allianz was able to address this issue and revise your policy as you requested.

    Please feel free to call us at 800-487-4722 if you have any questions.
    Jul 17,2018
Allianz Global Assistance OneTrip Basic
Did not have to use insurance however was grateful to have it and will buy it again.
Patty A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Prime
Thankfully, had no reason to make use of the insurance coverage; but it provided peace of mind at what I felt was a good price.
Amy J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Prime
The plan covered surgery in Mexico completely. I was greatly pleased with the efficiency with which the costs were covered and the follow-up phone calls from Allianz.
Barbara M. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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