Travel Insurance Reviews Allianz Global Assistance

Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers who have and visited the United States rated Allianz Global Assistance
4.47 out of 5
174
ratings and reviews
95%
recommended
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Cruise
Filed claim
Allianz Global Assistance Basic
Had too much coverage, did not need all the medical and life insurance, only needed coverage to pay for the rental in case I was unable to go.
Lee M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
All travel insurances not reasonable and fair priced. The insurances should be priced in for flights, hotel and rental cars. Everyone needs sufficient insurance in order to be protected. For example: every $100 cost = $5 insurance
Georg S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Since I had not reason to use the plan I can't give a review. I did think the price was fair and I traveled without stress knowing that I was insured for what I needed in case of an emergency.
William S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
We were lucky that we didn't need to use plan.
Joanne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Very easy to buy and modify. We use travel insurance with our foster son when we travel out of state. It would be very helpful to have a receipt with my name on it rather than his to claim reimbursement.
Branden D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
I didn't file a claim but I liked how relatively inexpensive it was and worth the peace of mind.
Alan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
I was not able to make the trip due to a hospitalization and treatment. Allianz Global denied the claim determining the cause, and eating disorder, was neurosis driven, and not a medical condition despite serious health risks related to heart condition, vital nutrients and other medical factors. An eating disorder is a disease and the policy and interpretation of the policy resulted in a denial of the claim, even though a medical doctor stated not fit to travel and such information was provided to Allianz Global, our appeal was denied, they absolutely suck, their marketing and promotion is totally bogus, they will find a way to deny a claim.
Jordan L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were prevented from traveling. A Brand Care Specialist from Allianz Global Assistance has issued the following reply:

    "I apologize for the inconvenience. Our policies have comprehensive coverage, however they do not cover everything. Sadly, we do not cover mental health illnesses and eating disorders are classified under mental health.

    I sincerely apologize for the inconvenience this has caused. If you have any questions, feel free to email me back.

    Thank you,

    Brittany.Ryan@allianzassistance.com"
    Dec 22,2016
Allianz Global Assistance Basic
We did not have to use elements of the plan but were secure in the knowledge of its coverage. Will use your agency again. Hallelujah and pleasant holidays. Santa Claus.
Anthony L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
My vacation (oceanfront condo on Fernandina Beach, Amelia Island, Florida) was interrupted on our fourth day due to a state mandatory evacuation due to Hurricane Matthew. My husband and I had to drive over 200 miles west to Tallahassee in order to secure an available accommodation. We were forced to stay for 5 nights in a motel in a commercial area of the city. Once the Rental Management Agency was able to return to the island and assess that our condo was secure and safe we returned. We not only lost out on our ocean view condo but had to pay for an additional motel as well as travel expenses for the 6 hour round trip. I didn't even submit receipts for all the meals we were forced to purchase since we were no longer in a condo with full kitchen facilities.

I submitted a receipt for the 5 nights at a motel and gas receipts for a total of a little over $400.00 and received a check from Allianz for only $300. I spoke to a representative and was told that $300 was the total my policy allowed. I paid more than $300 for the policy and Hurricane Coverage is listed as a reason for reimbursement. This was a STATE MANDATORY EVACUATION and I was on an island that was directly hit by the hurricane and resulted in a lengthy absence from my oceanfront condo. I believe that $300 is not a fair payment and I am extremely disappointed. I will certainly not recommend Allianz to anyone in the future.
Jeanne M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for you feedback on the policy. We are sorry to learn that your trip was disrupted by Hurricane Matthew. The maximum payable under the Allianz Global Assistance Basic plan is 300 USD for Travel Delay. You mention a second traveler in this review, but we notice that you were the only insured person on the policy. If both travelers were insured, it is possible that you would have been reimbursed 300 USD per person.

    We carry several policies that provide Trip Cancellation/Interruption coverage due to Mandatory Evacuation. In the future, please call InsureMyTrip prior to purchase at 800-487-4722. Our representatives would be happy to help you find the best plans for your particular concerns.
    Dec 12,2016
Allianz Global Assistance Basic
Over the years I have had to file a couple of claims and they were settled fairly.
Herbert H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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