Travel Insurance Reviews Allianz Global Assistance

Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers who have rated Allianz Global Assistance
4.53 out of 5
1,113
ratings and reviews
96%
recommended
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Cruise
Filed claim
Allianz Global Assistance Classic
There are all types if forms you need to fill out to get a claim filed. I managed to get around this by complaining a lot, which was not something that I wanted to do on vacation. I'm still waiting to be reimbursed so we will see if they give me the money. The lady that helped me was pretty nice, I should mention.

They have a nurse you can talk to for advice over the phone but she sounded hesitant to advise me on anything and kept warning me that she's "no pharmasict," etc.

They also flat out told me not to use thier translation service because the call quality would be bad.

If you know how to talk people into doing things for you this is an ok plan but I would personally not use it again.
Victoria G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
We did not have to use the insurance, but it was good to know we had it.
I have bought insurance from insuremytrip,com for many trips. Thanks
Corinne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
Traveled to St. Marteen last month (group of four). AA return flight was cancelled and we had to pay $4000 to fly back to New York on Jet Blue economy (AA could not fly us back to NY the same day). I thought I would get a fair amount back since the flight was officially cancelled. (AA did refund the tickets). Allianz review the claim promptly but only issued a $200 per person refund. They said this is all we were entitled to under the trip interruption coverage since the airlines did not cancelled ALL it's flight for at least 24H. Never going to happen of course. Just be aware of the fine print. It limits your reimbursement $$$ in most cases as there is always a fine print that let them out of the hook somehow. I have purchased trip insurance for the past 5 years. Not sure I will next time. Your basically only buying catastrophic protection products.
FLORENT B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Basic
Felt better having the coverage -
John C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Not used
Clive R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
We did not need to use the insurance this time, but once in the past a family member needed to use the insurance when on an international trip and Allianz was fantastic.
Helped all the way throughout the ER visit and in paying the bill. We will always use Allianz.
Thomas H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
I did not need the insurance but it's nice to know I have it if I do! Protection is important when you're traveling!
Catherine Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
really horrible getting anything done with this company. impossible to get a hold of and they were not able to help me at all. I am a very honest individual, I happened to stumble upon a dishonest property owner which claimed we destroyed the property. The insurance company did not cover anything and was pointless
Dmitry G. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. Allianz Global Assistance has issued the following response:

    "Dear Mr. Gurvits,

    I don’t know the details of your case, but am extremely sorry to hear about your experience. We want to be accessible to our customers and provide support, even if coverage doesn’t apply to the situation. If you would like to discuss your situation further, please reach out to us at Help.Team@allianzassistance.com In the meantime, I will share your feedback so that we improve our processes and customer experience"
    May 05,2016
The trip included a
tour
Allianz Global Assistance Classic
Would it be too much to ask for any insurance company to explain what the policy means in plain English? Dissatisfaction is solely from the fact that throwing darts at a paper is how I picked this plan with no actual way to compare plans. As a consumer I'm guessing, not making an informed decision, so kudos to you for getting my business based on luck rather than a quality product... because I wouldn't know if you offered a quality product.
Paul H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy.

    The Allianz Global Assistance Classic plan is a solid Comprehensive policy containing mid-level benefit limits, and a lengthy list of covered perils.

    In the future, please call us at 800-487-4722 so we can make a recommendation based on your primary concerns. Our representatives are available 7 days a week and would be happy to review plan benefits, and help interpret policy language.
    May 02,2016
The trip included a
tour
Allianz Global Assistance Basic
Because I did not have occasion to use the policy, I was totally satisfied!
Karen B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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