Travel Insurance Reviews Allianz Global Assistance

Allianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

Customers who have rated Allianz Global Assistance
4.54 out of 5
1,138
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
Allianz Global Assistance Classic
No problems with this trip, but We had to cancel a trip a year ago due to husband's illness and Allianz was very helpful then.
Sarah O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Thankfully, I didn't need to file any claims! Everything went as planned.
Judy M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Great to have the insurance, just in case. With the Greek strikes, it made us secure having it in place.
Chris W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Sorry but we look at trip insurance as a necessary evil. I assume if we had needed to use it we would have been covered as advertised.
Herbert G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
Fortunately I did not need the insurance, but the coverage was exactly what I wanted. I would purchase from them again.
Ethel H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
There are all types if forms you need to fill out to get a claim filed. I managed to get around this by complaining a lot, which was not something that I wanted to do on vacation. I'm still waiting to be reimbursed so we will see if they give me the money. The lady that helped me was pretty nice, I should mention.

They have a nurse you can talk to for advice over the phone but she sounded hesitant to advise me on anything and kept warning me that she's "no pharmasict," etc.

They also flat out told me not to use thier translation service because the call quality would be bad.

If you know how to talk people into doing things for you this is an ok plan but I would personally not use it again.
Victoria G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
We did not have to use the insurance, but it was good to know we had it.
I have bought insurance from insuremytrip,com for many trips. Thanks
Corinne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
Traveled to St. Marteen last month (group of four). AA return flight was cancelled and we had to pay $4000 to fly back to New York on Jet Blue economy (AA could not fly us back to NY the same day). I thought I would get a fair amount back since the flight was officially cancelled. (AA did refund the tickets). Allianz review the claim promptly but only issued a $200 per person refund. They said this is all we were entitled to under the trip interruption coverage since the airlines did not cancelled ALL it's flight for at least 24H. Never going to happen of course. Just be aware of the fine print. It limits your reimbursement $$$ in most cases as there is always a fine print that let them out of the hook somehow. I have purchased trip insurance for the past 5 years. Not sure I will next time. Your basically only buying catastrophic protection products.
FLORENT B. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Basic
Felt better having the coverage -
John C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Not used
Clive R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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