Travel Insurance Reviews Allianz Global Assistance Basic

The Allianz Basic plan is designed for travelers who prefer affordable coverage, including trip cancellation, pre-existing medical condition coverage, lost/damaged baggage benefits, and 24-hour assistance. It's great for weekend getaways and overnight trips.

To learn more, see the Allianz Basic product page.

Customers rated the Allianz Global Assistance Basic plan
4.56 out of 5
3,018
ratings and reviews
97%
recommended
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Cruise
Filed claim
Allianz Global Assistance Basic
did not have to use, guessing everything would have been good
Kenneth D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
I did not need to file a claim for this trip but I have in the past and they were wonderful to work with. They paid in a timely manner without having to jump through multiple hoops. I have used another company before and I would NEVER use them again. I would definitely use Allianz again.
Marsha M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
We had a complex trip planned and then a passport snafu and a minor wound almost cancelled it. We ended up making the trip successfully with passport in hand, but through the nail- biting the last week before departure we were very glad we successfully had our travel insurance in hand. For that alone I was very happy with th purchase.
Ronald W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
I have used Allianz for several trips. It is easy to apply for coverage and easy to understand what's covered and what's not. I have experienced the claim process: it is straightforward and my claim was processed in a very timely manner.. I will continue to use Allianz for our travel insurance.
Carol A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Basic
This probably out fifth or sixth time using this coverage. Never a problem. Had one claim last year that was expeditiously and satisfactorily handled. Will use again.
ALLEN K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
insurance is always great when you don't have to use it.
Louise Ellen H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Browsing and buying is a doddle. No reason to claim which is great, however, it's there for peace of mind.
Anne Nanette F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
The plan is reasonably priced & covers the basic items necessary.
Mary M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Although we did not submit a claim for this particular trip, we have in the past, and we have been very pleased with the service we received. The claim submission process was simple and efficient. Our doctor's office made a mistake on the claim form, resulting in partial payment. As soon as the correction was made, the remainder of the money was processed.
All in all, it was a very positive experience.
Shelley M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
My husband and I purchased trip insurance for our volunteer research trip to Mongolia. The trip was cancelled by the tour operator due to the danger from extreme heat in the area. The tour operator refunded the cost of the tour, but we were still on the hook for the non-refundable airfare (more than $3000). Our Allianz policy included 100% trip cancellation for specific causes, including severe weather. We made a claim with Allianz and found the claim process cumbersome and frustrating. We were denied coverage initially and had to make several calls to find a claim evaluator who would speak with us honestly and tell us how to make an appeal. One of the claims evaluators we talked with lied to us, saying that our airfare would have only been covered only if the airline as well as the tour operator had cancelled our trip, in spite of the fact that our policy clearly stated the opposite. We called the sales dept pretending to be interested in a policy exactly like the one we had purchased and confirmed that the airfare should be covered. With significant help from the tour operator, in the form of additional letters explaining the circumstances, we filed an appeal and received coverage for the airfare.
So, we received the benefit that we were promised, but we were left bruised and battered by the Allianz claims process. They put up so many barriers that we could easily have abandoned the process and given up the coverage that we were due. My advice to anyone who makes a claim - get ready for a fight, and don't give up. It's not going to be easy.
Gail U. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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