Travel Insurance Reviews Allianz Global Assistance Basic

The Allianz Basic plan is designed for travelers who prefer affordable coverage, including trip cancellation, pre-existing medical condition coverage, lost/damaged baggage benefits, and 24-hour assistance. It's great for weekend getaways and overnight trips.

To learn more, see the Allianz Basic product page.

Customers who have visited Canada rated the Allianz Global Assistance Basic plan
4.60 out of 5
105
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
Allianz Global Assistance Basic
I had a travel agent tell me to make sure my dates cover the entire period of our trip. We went on a cruise, but use frequent flyer points for flights and hotels, but when I called to see if our luggage delay would be covered the rep. told me it would not even though I paid for coverage to start the day before when we took our flight. As it turns out we were not able to have our luggage at all for our cruise and SW is to reimburse us, but when you a freaking out because you will not have any luggage for a cruise, this was not helpful at all.
Sharon S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your bags didn't arrive with you on your trip. The Allianz Global Assistance Basic plan has secondary coverage for baggage. With baggage delay, you would seek reimbursement with the airline first. If they do not cover you, you would file a claim with Allianz. This policy has 200USD per person coverage if your bags are delayed for more than 24 hours. InsureMyTrip does offer a selection of primary policies. In the future, please consider calling us prior to purchase so that we can guide you towards policies that best suit your needs.

    Please call us at 800-487-4772 if you have any questions pertaining to this policy, or about primary vs secondary coverage. We would be happy to assist you.
    Oct 26,2017
The trip included a
tour
Allianz Global Assistance Basic
This is the first time I have had to file a claim despite using Allianz a number of times to insure my trips. The claims process is agonizingly slow and bureaucratic. For example: they require that the claim naturally include "proof of payment" without any specific definition. I sent my invoice for the trip from the tour company which showed the total cost of the trip 9287.04USD; the total amount paid 9287.04USD and the total amount due 0USD. That wasn't good enough. Many days later I was informed that I must submit copies of my credit card showing payment and including the last 4 digits of the card used. It would have been helpful to have this info at the start. Telephone calls to Allianz staff were less then helpful. I finally demanded to speak to someone "in charge" and was referred to Alan. He was extremely helpful and expedited the "decision process".

VERY POOR CUSTOMER SERVICE!!
Robert F. would not recommend this plan to a friend or relative.
6 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received assistance. Based on your review, it appears you took the steps that we would have recommended, but we do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Oct 03,2017
The trip included a
cruise
Allianz Global Assistance Basic
Good idea to have this coverage.
Margaret D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
We did not have to file a claim, but the plan was reasonable for the coverage.
Rama D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
It's difficult to write a review of something I never used. However, I bought this insurance because my trip included all non-refundable items...and this is still hurricane season! I wanted to be covered if I cancelled or if the weather caused a disruption. The price of the policy was reasonable and I don't regret buying it although I didn't need it.
Gwendolyn R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
It's always better to have insurance and not need it, than to need it and not have it.
Vernon P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
I was glad not to have to use it. Better to have and not use.
Isolene N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
na
ronald v. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Since I didn't have a claim, I can't judge that. It had the coverage that I wanted.
Darwin H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
Purchase was quick and easy. Fortunately did not have to file a claim.
JANET D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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