Travel Insurance Reviews Allianz Global Assistance Basic

The Allianz Basic plan is designed for travelers who prefer affordable coverage, including trip cancellation, pre-existing medical condition coverage, lost/damaged baggage benefits, and 24-hour assistance. It's great for weekend getaways and overnight trips.

To learn more, see the Allianz Basic product page.

Customers who have visited Mexico rated the Allianz Global Assistance Basic plan
4.65 out of 5
160
ratings and reviews
98%
recommended
Sort by
Showing
Cruise
Filed claim
Allianz Global Assistance Basic
My initial claim was rejected until I provided more info. My claim was for some rather small medical costs, however when I spoke to the Allianz rep, he kept insisting that I provide proof of my rental costs. Finally he spoke to a supervisor that cleared that up. Ultimately I got a small check and a letter that told me that I miscalculated the conversion costs. No further explanation. I never converted anything; I stated everything in pesos, just as I had paid for them and for which I provided receipts. It just made no sense and it wasn't explained. Since it wasn't a large amount of money I decided not to pursue the issue.
Douglas S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance Basic
Thankful that I didn't need it, but peace of mind having it!
Archeva C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
I was told it is cheaper to go for a year contract. I think I should have been told thant.
Susan B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Kyle
    Photo
    Thank you for providing feedback on this plan.

    The policy you have purchased only covers a single trip, starting the day you leave your home until the day you return back home. This policy does not cover multiple trips. However, Allianz does not charge you based on the length of your trip. If you were to travel for a month-long period or two, the cost would not change based on those dates.

    Please feel free to contact us by phone if you have any further questions or concerns. Our licensed representatives are avaiable 7 days a week and can be reached at 1-800-487-4722.
    Apr 27,2018
Allianz Global Assistance Basic
thankfully all went perfectly and I did not have to use this product.
Geri P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Luckily, we didn't need it, but felt safe having it.
Wesley M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Fortunately I didn't need to use the plan. I am satisfied with your plan.
Peggy Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
We were unable to reach a rep when the rental car company insisted we buy more insurance. It is not clear what part of the premium was for property damage, and liability (which the Mexican government won't accept from a 2rd party).
Rebecca U. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. The Allianz Global Assistance Basic plan has the option to add on 40,000USD in Rental Car Collision, which you selected for your trip. With any plan on our site that has Rental Car Collision, you would not have coverage for liability or damage to another car. You can find the following information in the certificate for this policy regarding Rental Car Collision:

    "A car you’re renting is stolen or is damaged in an accident or while it’s
    left unattended.
    Specific requirements
    • The driver is listed on the rental car agreement.
    • You file a report with the rental car company, either within 24 hours
    of the loss or damage or when you return the rental car (whichever
    comes first).
    What it covers:
    Repair or replacement
    The cost to repair or replace the car (whichever is less)
    • repair costs include only reasonable and customary costs to
    repair physical damage to the car and reasonable loss of use fees
    the rental car company charges while it’s being repaired
    • replacement cost is the car’s current market value"

    Additionally, Allianz has a 24/7 number that you can call collect when you are outside of the US - 1-804-281-5700. This information can be found in your confirmation of coverage.

    Please call us at 800-487-4722 if you have any questions or concerns. We look forward to assisting you.
    Jan 08,2018
The trip included a
cruise
Allianz Global Assistance Basic
Thank God we didn't have to use it but it was nice knowing it was there and we were covered. The ship had to make an emergency stop for someone ill, I prayed they had some type of insurance coverage.
Ferrell J. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
My vacation was perfect, but I was glad that I had coverage if there had been problems
William G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
My husband and I had prepaid for a trip to South Florida. About a month before the trip, he came down with shingles. I completed a form, had the doctor fill out his portion, and submitted any necessary paperwork. That process was pretty easy. About a month later, we received a check for almost $2600, to reimburse us for the full amount prepaid. I was surprised it went so smoothly and quickly. We are very satisfied with Allianz.
joanne l. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.67)
  3. MedjetAssist
    (4.64)
  4. Nationwide
    (4.63)
  5. MEDEX
    (4.61)
  1. GeoBlue
    (4.70)
  2. Allianz Global Assistance
    (4.54)
  3. Crum & Forster - Travel Insured International
    (4.51)
  4. Travelex
    (4.50)
  5. John Hancock Insurance Agency, Inc.
    (4.48)