Travel Insurance Reviews Allianz Global Assistance Basic

The Allianz Basic plan is designed for travelers who prefer affordable coverage, including trip cancellation, pre-existing medical condition coverage, lost/damaged baggage benefits, and 24-hour assistance. It's great for weekend getaways and overnight trips.

To learn more, see the Allianz Basic product page.

Customers who have visited Thailand rated the Allianz Global Assistance Basic plan
4.67 out of 5
15
ratings and reviews
100%
recommended
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Allianz Global Assistance Basic
Two weeks before a trip to Thailand my wife sprained her knee, necessitating a trip cancellation. Per the guidelines from Allianz, I filed a claim totaling 21 pages. After 10 days, I called for a status report and was told the claim had been received, complimented for its accuracy and told it was being reviewed. The claim was paid in full in a little over 11 weeks. The reason it took so long was because Allianz ask for additional documentation which wasn't in the original guidelines regarding proof of payment or proof of non-refundable payments. Recommendation to policy holders: Along with proof from your travel company or carrier for payment include a copy of a cancelled check, bank statement or credit card statement. We were also asked to provide a letter from our Visa processing company stating that the payment for our visas was non-refundable. Providing cancelled checks or letters verifying non-refundable payments was not included in the claim filing guidelines. If they had been, we probably could have completed our claim in less than 5 or 6 weeks. By being patient, we were able to complete our claim and get 100% of what we asked for. We have since bought another Allianz policy for an upcoming trip and would recommend them to everyone.
Ken M. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Basic
THANK GOODNESS, EVERYTHING WENT FINE.
Elsa V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
We have been purchasing trip insurance for 12 years mostly from Allianz. We are thrilled we have never had to make a claim. This year we did call for assistance as a customs issue was threatening our trip. The Allianz staff were most helpful, while we were on hold they got us through to the appropriate foreign office so we could resolve the issue. Thanks for a job well done!
Yvonne G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
I have used you folks in the past, will continue to use you in the future and will continue to recommend you. Your customer service is terrific! Give everyone a raise!
Sheila M. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
The Bad news: We spent $$$ for trip insurance and didn't need it. The Good new: We spent $$$ for trip insurance and didn't need it!
Peace of mind is priceless.
Dane W. would recommend this plan to a friend or relative.
2 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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