Travel Insurance Reviews Allianz Global Assistance Basic

The Allianz Basic plan is designed for travelers who prefer affordable coverage, including trip cancellation, pre-existing medical condition coverage, lost/damaged baggage benefits, and 24-hour assistance. It's great for weekend getaways and overnight trips.

To learn more, see the Allianz Basic product page.

Customers who have rated the Allianz Global Assistance Basic plan
4.53 out of 5
679
ratings and reviews
96%
recommended
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Cruise
Filed claim
Allianz Global Assistance Basic
After reading about problems travelers were having with various companies, I was nervous when I did have a claim for this trip. However, Allianz promptly paid all expenses covered under this plan so 5 stars from me.
Rudolph H. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance Basic
Fortunately, on this trip we did not have to file a claim with the Allianz Global Assistance Basic plan as we did on our last trip. Due to an unexpected death to a family member, we did have to file a claim with the Allianz for the previous trip. The claim process was very easy, super fast and will never travel again without this insurance.
Alan J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
Fortunately we had no claim.
Terry N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
Thank you for your concern. Everything was fine.
Janet K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Unfortunately my wife developed a severe respiratory problem prior to our trip to Japan. Allianz handled the refund professionally and we received our refund for the trip within 10 days of submission. We have used them many times in the past and this was our first claim. We will continue to use them in the future.
Bruce B. would recommend this plan to a friend or relative.
7 of 8 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Basic
Can't really tell the value of insurance until there has been a claim. So the best I can do is say the policy procurement and initial documentation was fine.
Norman S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
We had no claim for the Allianz Global Assistance Basic plan on this trip. On a previous trip we had a claim with the same company that was settled quickly and for more than we had requested for an overnight delay.
Willis A. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
If you file a claim, you must follow up. If you make three claims. they may pay on two, but won't tell you the status of the third unless you call and ask if they need more information, or if it was denied and why.

If the claim meets the criteria of the purchase, they pay fully and reasonably promptly - if you followup on all claims yourself.
James R. would recommend this plan to a friend or relative.
8 of 9 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claims were paid. In the future, please keep in mind that InsureMyTrip offers Customer Advocates to assist customers after a claim has been filed. Our Customer Advocates can help to facilitate communication between the customer and claims department, provide a claim status update, and expedite the claims process. InsureMyTrip representatives are available 7 days a week by calling 800-487-4722.
    Nov 25,2015
The trip included a
tour
Allianz Global Assistance Basic
Easy to do.
Therese O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
My husband broke his leg and we had to cancel our 3 week trip to Europe. Allianz paid us everything we lost: money not refunded from the cruise line and the flight, including the premium seats. Total $5200. Our policy cost was $394. The online service was fast and easy and customer service representatives were helpful. I have read many reviews where people expect a travel insurance to pay when they cancel for reasons other than those covered. You must read the information and know what you are buying, and then send the correct documents for a valid claim. When you do that, Allianz (and others I'm sure) will pay your claim.
Richard S. would recommend this plan to a friend or relative.
10 of 11 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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