Travel Insurance Reviews Allianz Global Assistance Basic

The Allianz Basic plan is designed for travelers who prefer affordable coverage, including trip cancellation, pre-existing medical condition coverage, lost/damaged baggage benefits, and 24-hour assistance. It's great for weekend getaways and overnight trips.

To learn more, see the Allianz Basic product page.

Customers who have and tour rated the Allianz Global Assistance Basic plan
4.48 out of 5
271
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Allianz Global Assistance Basic
My vacation (oceanfront condo on Fernandina Beach, Amelia Island, Florida) was interrupted on our fourth day due to a state mandatory evacuation due to Hurricane Matthew. My husband and I had to drive over 200 miles west to Tallahassee in order to secure an available accommodation. We were forced to stay for 5 nights in a motel in a commercial area of the city. Once the Rental Management Agency was able to return to the island and assess that our condo was secure and safe we returned. We not only lost out on our ocean view condo but had to pay for an additional motel as well as travel expenses for the 6 hour round trip. I didn't even submit receipts for all the meals we were forced to purchase since we were no longer in a condo with full kitchen facilities.

I submitted a receipt for the 5 nights at a motel and gas receipts for a total of a little over $400.00 and received a check from Allianz for only $300. I spoke to a representative and was told that $300 was the total my policy allowed. I paid more than $300 for the policy and Hurricane Coverage is listed as a reason for reimbursement. This was a STATE MANDATORY EVACUATION and I was on an island that was directly hit by the hurricane and resulted in a lengthy absence from my oceanfront condo. I believe that $300 is not a fair payment and I am extremely disappointed. I will certainly not recommend Allianz to anyone in the future.
Jeanne M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for you feedback on the policy. We are sorry to learn that your trip was disrupted by Hurricane Matthew. The maximum payable under the Allianz Global Assistance Basic plan is 300 USD for Travel Delay. You mention a second traveler in this review, but we notice that you were the only insured person on the policy. If both travelers were insured, it is possible that you would have been reimbursed 300 USD per person.

    We carry several policies that provide Trip Cancellation/Interruption coverage due to Mandatory Evacuation. In the future, please call InsureMyTrip prior to purchase at 800-487-4722. Our representatives would be happy to help you find the best plans for your particular concerns.
    Dec 12,2016
The trip included a
tour
Allianz Global Assistance Basic
No claim was filed, so rating is difficult.
Dorothy C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
It's difficult to rate an insurance plan for which you didn't file a claim. The cost was reasonable.
Kevin C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Did not have to file a claim, so I cannot speak on how well they cover a claim.
Frederick E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
It was significantly more costly than Allianz plans offered through other vehicles, i.e., the airlines. I chose not to go through the hassle of changing.
Like all insurance, it it's best when not used.
Nan B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance Basic
Booked online, easy, no problems, no rep to talk to........will do it again.
Kevin G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Fortunately, I didn't need to file a claim with Allianz, so can't really review the plan's effectiveness!
Cathy T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
With the $300.00 cost of insurance I expected a bit more than $29.80 for my "travel delay" since it meant that I lost a day of vacation and a $150 non-refundable hotel reservation. Major tour operators insist that you purchase insurance but when placed a claim, I was told it only covers incidentals or major losses. After writing my review an adjuster can to my aid. I received $150 to recover the price of the nonrefundable hotel stay that I couldn't use because of a cancelled flight. The second check made me feel much better about travel insurance.
Pamela F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
They were very good when I needed to make a change in the plan before the beginning of travel.
joseph h. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
My trip to Israel was excellent and I had no problems that would have required a claim, but it was reassuring to know that I had this coverage if needed.
Darlene A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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