Travel Insurance Reviews Allianz Global Assistance Basic

The Allianz Basic plan is designed for travelers who prefer affordable coverage, including trip cancellation, pre-existing medical condition coverage, lost/damaged baggage benefits, and 24-hour assistance. It's great for weekend getaways and overnight trips.

To learn more, see the Allianz Basic product page.

Customers who have rated the Allianz Global Assistance Basic plan
4.52 out of 5
773
ratings and reviews
96%
recommended
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Cruise
Filed claim
Allianz Global Assistance Basic
We did not have to use elements of the plan but were secure in the knowledge of its coverage. Will use your agency again. Hallelujah and pleasant holidays. Santa Claus.
Anthony L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance Basic
My husband was hospitalized for 23 days with an emergency the month before our cruise was to begin. I sent the hospital report and discharge papers, the physician's directive to not travel, the travel contract and proof of insurance purchase. Within a short two weeks, the claim was paid. We were so grateful there was no hassle and no other burden of proof. Instead, I filed an electronic claim that remained open a few days until I was able to provide all of the required documentation. The email back to me with the claim number was quick and I could track the progress of the status. Excellent, excellent service. No one wants a reason to file a claim but if you do, having the support of the Allianz team is outstanding. They are my go-to insurance company.
Judith B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Allianz Global Assistance Basic
No basis for ratting performance as had no claims. Plan seemed more than adequate for my needs given the rate.
gene d. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Thankfully, we didn't need the benefits. The plan was peace of mind.
Peter C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Did not have to use the plan
I purchased for security reasons
Kathleen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
My vacation (oceanfront condo on Fernandina Beach, Amelia Island, Florida) was interrupted on our fourth day due to a state mandatory evacuation due to Hurricane Matthew. My husband and I had to drive over 200 miles west to Tallahassee in order to secure an available accommodation. We were forced to stay for 5 nights in a motel in a commercial area of the city. Once the Rental Management Agency was able to return to the island and assess that our condo was secure and safe we returned. We not only lost out on our ocean view condo but had to pay for an additional motel as well as travel expenses for the 6 hour round trip. I didn't even submit receipts for all the meals we were forced to purchase since we were no longer in a condo with full kitchen facilities.

I submitted a receipt for the 5 nights at a motel and gas receipts for a total of a little over $400.00 and received a check from Allianz for only $300. I spoke to a representative and was told that $300 was the total my policy allowed. I paid more than $300 for the policy and Hurricane Coverage is listed as a reason for reimbursement. This was a STATE MANDATORY EVACUATION and I was on an island that was directly hit by the hurricane and resulted in a lengthy absence from my oceanfront condo. I believe that $300 is not a fair payment and I am extremely disappointed. I will certainly not recommend Allianz to anyone in the future.
Jeanne M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for you feedback on the policy. We are sorry to learn that your trip was disrupted by Hurricane Matthew. The maximum payable under the Allianz Global Assistance Basic plan is 300 USD for Travel Delay. You mention a second traveler in this review, but we notice that you were the only insured person on the policy. If both travelers were insured, it is possible that you would have been reimbursed 300 USD per person.

    We carry several policies that provide Trip Cancellation/Interruption coverage due to Mandatory Evacuation. In the future, please call InsureMyTrip prior to purchase at 800-487-4722. Our representatives would be happy to help you find the best plans for your particular concerns.
    Dec 12,2016
Allianz Global Assistance Basic
Over the years I have had to file a couple of claims and they were settled fairly.
Herbert H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
No claim was filed, so rating is difficult.
Dorothy C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
It's difficult to rate an insurance plan for which you didn't file a claim. The cost was reasonable.
Kevin C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Did not have to file a claim, so I cannot speak on how well they cover a claim.
Frederick E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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