Travel Insurance Reviews Allianz Global Assistance Basic

The Allianz Basic plan is designed for travelers who prefer affordable coverage, including trip cancellation, pre-existing medical condition coverage, lost/damaged baggage benefits, and 24-hour assistance. It's great for weekend getaways and overnight trips.

To learn more, see the Allianz Basic product page.

Customers who have rated the Allianz Global Assistance Basic plan
4.52 out of 5
663
ratings and reviews
96%
recommended
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Filed claim
Allianz Global Assistance Basic
Subscribed too late to have the coverage I wanted. Should have gotten insurance when I purchased air fares.
Dennis N. would recommend this plan to a friend or relative.
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Value
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Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy.

    The best time to purchase travel insurance is right after you put money down towards your trip. Some policies include time sensitive benefits which are but not limited to pre-existing condition waiver, financial default, Cancel For Any Reason and Cancel For Work Reasons. Most plans require that you purchase a policy within 10 - 30 days of your initial trip payment, and insure all prepaid non refundable trip costs to receive these time sensitive benefits.

    Please call us at 800-487-4722 if you have any questions or concerns.
    Apr 14,2016
Allianz Global Assistance Basic
The definition of trip interruption differs at Allianz than ANYBODY else- I specifically wanted to defend a prepaid hotel room against delay and interruption- when my first flight was delayed 3 hours so international connection impossible, I was rerouted 24 hours later and lost 1 night prepaid room. Every other insurance company defines this as trip interruption AND delay-but not Allianz which only covers $150/night for delay. I called at purchase, called at delay/interruption AND WAS TOLD BY AL THIS POLICY WOULD COVER MY CONCERN. It did not. Bait and switch.
Michael W. would not recommend this plan to a friend or relative.
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Claims
  • Carol
    Photo
    Thank you for sharing your comments with your fellow travelers.

    In response to your review, we have followed up with the Allianz Claims department to check on the details of your claim. According to them, the claim was finalized and paid up to the maximum limits the policy provided. Attached is a copy of the Allianz response to our request.

    You are correct when stating that Allianz usually covers the loss of the prepaid hotel expense under Trip Delay instead of Trip Interruption. In order for the prepaid hotel to be reimbursed under Trip Interruption, the common carrier would have had to cease operations for at least 24 consecutive hours but even then only for inclement weather, mechanical breakdown or strike. More and more plans in addition to Allianz, especially those in the lower premium range, are now covering the lost prepaid expense under Trip Delay. Nevertheless there are still a few plans available that would have offered broader coverage which may have reimbursed you for the hotel under Trip Interruption but only for a higher premium.

    In the future, you may wish to call us when quoting a policy to review the policy terms and conditions prior to purchase.
    May 17,2016
The trip included a
tour
Allianz Global Assistance Basic
The plan was priced reasonable and provide the security I required.
James H. would recommend this plan to a friend or relative.
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Value
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Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
I had no need to use it, but it seemed to be a fair price for being insured.
Kathleen S. would recommend this plan to a friend or relative.
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Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
I have never needed to collect on trip insurance, but I am more comfortable knowing that I am covered. Especially regarding an illness or injury that occurs while I'm away.

The web site was easy to navigate and answered all my questions and the price was as good or better than anyone else.
Louis W. would recommend this plan to a friend or relative.
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Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Provides peace of mind for my travel
Kenneth M. would recommend this plan to a friend or relative.
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Value
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Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Allianz saved us from a disastrous Florida vacation trip interrupted by Mother's illness. I was contacted by a senior claims agent four days after filing our claim and received a check for our trip interruption claim amounts within 12 days of filing the claim. We were notified by e-mail even earlier as to the amount we would receive on the claim. We found their customer service reps to be helpful and claims personnel outstanding. Fortunately we also had them for coverage for a United Airlines flight during the same trip and they worked the polices seamlessly. Great Travel Insurance Company, efficient and user friendly; the best we've ever used!
Ross H. would recommend this plan to a friend or relative.
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Value
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Claims
  • Empty Comment
Allianz Global Assistance Basic
THANK GOODNESS, EVERYTHING WENT FINE.
Elsa V. would recommend this plan to a friend or relative.
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Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
EASY TO CHOOSE AND PURCHASE TRAVEL INSURANCE!
DONALD S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
We had to cancel the trip at the last minute because of illness and filed a claim for the covered loses. I had to send the documents three times before Allianz acknowledged receipt. They then paid my claim in full, even adding in an item I had missed.
Herbert H. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
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  • Empty Comment
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