Travel Insurance Reviews Allianz Global Assistance OneTrip Prime

The Allianz OneTrip Prime plan is a step up from the OneTrip Basic plan in that it has higher limits of coverage and a more robust list of covered reasons for trip cancellation and trip interruption. With features like comprehensive trip cancellation and primary emergency medical coverage, 24-hour travel assistance, and optional benefits to tailor the plan to your travel needs, the Allianz OneTrip Prime plan is a good plan for people or families going on vacation. Plus, kids 17 and under are covered for free when traveling with a parent or grandparent.

To learn more, see the Allianz OneTrip Prime product page.

Customers who have visited France rated the Allianz Global Assistance OneTrip Prime plan
4.45 out of 5
63
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Allianz Global Assistance OneTrip Prime
Didn’t have to use. It. So i dont know if you are any good or not..... but you are expensive
Rosalind G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance OneTrip Prime
So sad that we had to cancel our trip but happy we had this policy. I filed my claim on September 17 and my claim was finalized on October 12 with an electronic deposit to my checking account. I feel the claim would have even been settled faster but our travel supplier was slow in supplying certain documentation. I had to call Allianz a couple of times with questions and the representatives I spoke with were helpful and courteous.
Rose D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance OneTrip Prime
Although the plan met my needs, in the interum my credit card supplier now offers similar coverage. So I likely won't be using the plan unless the cost of the trip greatly exceeds the amount offered by the credit card.
BARRY L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Prime
With the exception of poor communication with Allianz telephone agents, I am satisfied. I had to call Allianz to ask why all of my claims hadn't reimbursed. After very poor, uninformed agent response, I finally reached someone who was able to help me. I was told that my forms were illegible. In fact they had received the originals and the problem was due to Allianz's internal scans. Why no one let me know of this problem remains a mystery. The last agent was able to obtain legible scans and has informed me that I will be reimbursed. I've not yet received those reimbursements, but expect to receive them today or tomorrow.
Leslie M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance OneTrip Prime
Had a great trip to the U.K. and France! Based on the experience of others who had to file claims because of delayed luggage, I'm very grateful that I was also covered. Just grateful that I didn't have to use the insurance.
Janice T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance OneTrip Prime
No problems because we didn't need assistance, not exactly a good review method. In the past our problem with Allianz was the fact that their 800 line representative was useless and this has turned me off on all such plans. You can't judge them until you need them, and then it's too late.
Douglas T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Allianz Global Assistance OneTrip Prime
The plan seems reasonable in terms of price and coverage. I greatly appreciated the flexibility to add additional days and locations to my trip the day before departure. Since I was fortunate to have all go smoothly on this trip, I did not file a claim so cannot comment on that aspect of the coverage.
Martha W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Prime
I didn't need the insurance, but knowing the drama, cost and misery other people have gone through without insurance while traveling overseas... I always make sure I am covered.
Rene R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance OneTrip Prime
I filed a legitimate claim that was immediately denied although I was not informed. When I found out, getting to a supervisor was next to impossible. I finally received a denial letter based upon pre-existing condition and went on the Internet to discover on the BBB that this was the usual MO. I was told to appeal I would have to complete all new paperwork. I gave them 15 days to pay my claim or see me in Superior Court. I was shocked when I received full payment. Unless a person has the ability and legal knowledge to be prepared to fight for that to which you are entitled, I would suggest another carrier.
Gary M. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments which are always appreciated.

    We are very sorry to hear that you had difficulty with the handling of your claim, but we are pleased to hear that Allianz has agreed to pay your claim. Your check is on the way.

    In the future, please remember that you do have access to Customer Care Advocates in the event that you need to dispute a claim.

    Feb 03,2017
The trip included a
cruise
Allianz Global Assistance OneTrip Prime
Gave me some security. Did not have to use it - thankfully. Great trip :)
Richard P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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