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Travel Insurance Reviews April

APRIL Travel Protection, part of the APRIL Group (founded in 1988 in France), is a company that designs, markets and sells various insurance and assistance solutions. APRIL clients are serviced by their own Global Assistance Network with offices strategically located in over 40 countries.

Learn more about APRIL Travel Protection.

Customers who have visited Spain rated April Travel Protection
4.49 out of 5
50
ratings and reviews
90%
recommended
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Cruise
Filed claim
April Travel Protection Choice
I filed a claim because of a delay. They promised me the amount claimed which was very fair. I await the check.
Robert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice Family Plan
Beware of this company !!
They promise to process claims within 30 business days. After the 30 business days were up, no response from them. I had to escalate the issue with Insuremytrip customer care.
Fernando C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for submitting your review. April Travel Protection has advised us that you did not submit receipts with your claim. Since the incurred expense was minimal, you indicated that the provider does not typically provide receipts. You were also unable to provide them with a copy of your credit card statement so April Travel Protection denied your claim.

    Of course, we never wish to hear that a claim has been denied. However, verification of payment is a requirement of the claim process for all companies including April Travel Protection.

    Please call InsureMyTrip at 800-487-4722 if you do find your receipt. You can always re-open your claim.
    Oct 05,2016
  • Yani
    April Travel Protection
    Photo
    We apologize for your claim settlement experience.
    After further review, this claim was not submitted in a timely manner by a customer service agent who is no longer employed at APRIL. Our team requested for your claim to be expedited by our adjustors and it was processed in nine business days. During the claims processing time of nine days, our adjustors submitted an Items Needed letter for the receipts of the purchases made while the luggage was delayed. The receipts were not supplied, which resulted in a denied claim.

    Per the policy terms and conditions, “All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects must accompany any claim.
    Oct 06,2016
The trip included a
tour
April Travel Protection Choice
This was my first experience with travel insurance. I was unaware of the restrictions accompanying typical polices. I did not know, for example, that I had to obtain the insurance within 15 days of my initial payment for my trip in order to be eligible for pre-existing conditions coverage. This meant that for my August trip, I would have had to buy the insurance in January to have pre-existing conditions covered! I believe that I knew intuitively that the closer one gets to the trip date the more expensive would be the coverage so I was not surprised by that but only the amount that the difference would be.
William D. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for submitting your review. I would like to provide you with more clarification on the Comprehensive plans that we have to offer.

    Plans do vary on their terms and conditions which qualify you for the Preexisting Condition Waiver which is available within 10 to 21 days of your Initial Trip Payment depending on the plan you select. We also offer several plans which offer the waiver if you purchase the policy prior to or on the date of final payment. In the future, you may wish to call us at 800-487-4722 to assist you with a quote.
    Aug 24,2016
    • WilliamD
      Photo
      Thanks! That is both helpful and reassuring.
      Aug 25,2016
April Travel Protection Choice
The comfort of knowing if an emergency occurred we were covered is the main reason we purchased the plan.
John F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
April Travel Protection Choice
Didn't need to use plan.
Irvin L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
Even though I didn't file a claim I feel the process to enroll in the plan was straight forward. The paperwork to carry with me was useful.
John M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
I didn't have to file a claim, so I'm assuming their service would have been as good as I expected. I did notify them of a possible claim and they responded, so the communication was there. The benefits of the plan and the cost seem very fair. I've already bought coverage from April Travel Protection for a future trip.
Frederick L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
Was first time purchasing travel insurance to visit family and will purchase this plan again. Did not need to make claim, but thankful we had it.
Annette D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
April Travel Protection Choice
I was satisfied with the plan, but I can't evaluate the plan because I did not have a claim.
Jeraldine L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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