Travel Insurance Reviews April

APRIL Travel Protection, part of the APRIL Group (founded in 1988 in France), is a company that designs, markets and sells various insurance and assistance solutions. APRIL clients are serviced by their own Global Assistance Network with offices strategically located in over 40 countries.

Learn more about APRIL Travel Protection.

Customers rated April Travel Protection
4.56 out of 5
1,109
ratings and reviews
95%
recommended
Sort by
Cruise
Filed claim
The trip included a
tour
April Travel Protection Choice
Fortunately, did not have to use the insurance. A fellow traveler became ill and I was glad that I had coverage because it could have been me instead.
Jean J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
April Travel Protection Choice
Even though I didn't have to cancel my trip, the customer service made me feel that if I had to cancel my trip I would be covered for most of my trip cost.
Miguel C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
April Travel Protection Choice
About 2 weeks before our trip I spoke with a Seven Corners rep as I needed a claim form, He
was going to send the claim form by email. My wife was ill and I did cancel my hotel rooms but hadn’t canceled my cruise as yet . She did get better and rebooked the hotel rooms! We really enjoyed the trip
We never have filed a claim, thankfully ! I am disappointed with April or seven corners! Not sure if I would
Recommend them or use them again!
Lois M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
April Travel Protection Choice
Even though we did not need to open a claim, the process was easy and I felt a good value to have peace of mind while abroad and using multiple modes of transportation while traveling across six borders. I was especially happy to have rental car insurance coverage of $50,000 and ample coverage for our personal belongings which would have been expensive to replace without insurance if they were lost by the airline.
Paul H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
April Travel Protection Choice
You never know how good an insurance policy is until you file a claim, and I haven't. But the coverage and price and documentation were exceptional. I hope never to need it, but it's good to have.
CHRISTIAN W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice
Our trip went as planned, so it's hard to say how the company would have performed if we had to use the policy. But they were above board, clear and accurate in their processing of the application and ithe price was definitely competitive.
James D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
April Travel Protection Choice
The customer service personnel were very helpful
Sharyn L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
April Travel Protection Choice
Thankfully I did not need to file a claim, but it gave me piece of mind.
DOROTHY C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
April Travel Protection Choice
I filed a claim on July 25, 2017 and this morning, October 9, 2017 I finally received a determination on my claim, whereby April denied fully one-half of my submitted claim. It took this company 54 business days to review and ultimately reject one-half of the claim (they originally said it would be processed within 30 days of my claim submission). I started inquiring weeks ago regarding the delay but never received satisfactory responses. One specific expense I submitted I believe was clearly covered under the terms of the policy and plan to appeal it, and if an unsatisfactory resolution is received I will escalate to my state insurance commission. Another part of the claim, which were expenses incurred for having frequent miles reinstated, apparently was not allowable under the terms of the policy since I cancelled for any reason, whereby there is a loophole that allows them to deny payment on those expenses. Check the policies of the different companies if cancel for any reason is important to you - I am finding out now that many insurers do pay on FF reinstatement fee claims, as should be standard, since those are hard costs the traveler has to pay to make themselves whole. I honestly would have been better off paying for my airline tickets rather than using miles, as hopefully April might have paid on that...instead they gladly denied my FF mileage reinstatement claim. I would never do business with this company again and I would encourage you not do business with them either if you want a fair and timely claims process to happen should the need arise to make a claim. Very dissatisfied with every aspect of my dealings with this company. Unfortunately you get what you pay for, so bad on me but shame on them.
GLEN P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel and that you are dissatisfied with your claim experience. Thank you for allowing InsureMyTrip to advocate on your behalf. Initially, some expenses were denied because they were not recognized as a “Travel Supplier". We were so glad to hear that after an appeal, the claims management did decide to allow an exception in this case. We look forward to assisting you in the future.
    Dec 11,2017
The trip included a
cruise
April Travel Protection Choice
The plan seemed to be pretty comprehensive in it's coverage and at a competitive price. Fortunately, we didn't need the coverages purchased, however, that may be the only true way to evaluate the company, by seeing how they react to claims.
ALAN K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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