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Travel Insurance Reviews April

APRIL Travel Protection, part of the APRIL Group (founded in 1988 in France), is a company that designs, markets and sells various insurance and assistance solutions. APRIL clients are serviced by their own Global Assistance Network with offices strategically located in over 40 countries.

Learn more about APRIL Travel Protection.

Customers rated April Travel Protection
4.56 out of 5
1,253
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
April Travel Protection Choice
Fortunately I did not need to take advantage of the insurance but traveled comfortably knowing that it was available as needed.
Richard B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
April Travel Protection Choice
I paid almost half as much for the insurance as I collected back. That's not a very good ROI. The handler at April was very nice, but it took far too long to get my check. they make money on keeping other people's money
Marjorie M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your comments which are always appreciated.

    Since the Comprehensive Plan premiums are based on age of traveler, trip cost and length of trip, plans do get more expensive as you get older. However, you were fortunate that your total claim was less than 1000 USD. It would not be unusual for medical expenses to far exceed your policy premium.

    Please feel free to call us at (800) 487-4722 weekdays 7:00 AM to midnight ET and 9:00 AM to 9:00 PM ET if you wish our assistance on a future purchase. We are glad to hear that you are doing well and we wish you a Happy New Year!
    Jan 02,2018
April Travel Protection Choice
We use Insure My Trip all the time. Thankfully we have only needed to file a claim one time, and that one time was taken care of efficiently and easily.
Francis S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
I like being able to pick and choose which options I thought was important and for a reasonable price. Luckily I did not need the insurance, but having it for emergency purposes helped put my mind at ease.
Thaison B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice
Incredibly affordable as compared to the travel insurance offered by the company offering the tour, and covered as much or more.
Justin E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
We didn't have to use it (Thank Goodness) but I did feel much better having it - and we saw that the April Travel plan was accepted broadly all over Asia! Call the customer support line and have them hep you choose a plan based on what activities you'll be participating in. Get peace of mind - it's worth it!
Tracy D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
Thankful that it wasn't used but grateful that it was therel
Seymour C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
This insurance gave me peace of mind!
ANA MARIA ROWENA C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice
I like the fact that April provides additional luggage tags and card for customer to carry with their insurance info on them.
...but...Very hard to rate a insurance company when there are no mishaps on a trip.
Joan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
April Travel Protection Choice
We had a horrible experience with April Travel Insurance. 62 DAYS TO PROCESS OUR CLAIM AND 40 DAYS TO RECEIVE A CHECK AFTER THAT! THEY DO NOT RESPOND TO YOUR EMAILS! A missed connection resulted in us having to decide to book last minute flights to meet our ship or cancel the entire trip. We contacted April insurance immediately upon landing to ask for help, and got a voicemail asking us to leave our number and someone would call us right back. No one called us back. After rebooking flights at a huge expense, I called April and they just said to keep all our receipts. I submitted the claim right after we returned, and did not hear from them for 36 days. They contacted us twice over the next month asking for more information (none of which was requested with the initial claim) Each time a requested a status update, I received no response. Finally the emailed us that a check was being issued (which covered less than half the expenses we incurred). After not receiving the checks for 3 weeks, I contacted them to tell them they hadn't arrived. No response. I contacted them 5 times over the next 3 weeks, I got no responses to email, and when I called, kept being told they someone would take care of it, and never received a follow up call. The customer service is horrible. I wasn't questioning the claim, just asking them to reissue a check, and that took another 3 weeks! DO NOT USE THIS INSURANCE COMPANY. By the way, I still don't actually have my checks, they assure me that are re-issued and "in the mail"
Kathleen G. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Dec 11,2017
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