Travel Insurance Reviews April Choice Family

The APRIL Choice Family plan is available for families traveling with children. While a lower premium and all the benefits of the Choice plan, it's an economical choice for your travel needs.

To lean more, see the APRIL Travel Protection Choice Family product page.

Customers rated the April Travel Protection Choice Family Plan plan
4.46 out of 5
101
ratings and reviews
93%
recommended
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Filed claim
April Travel Protection Choice Family Plan
I contacted April when I got locked out of my rental car to see if my policy covered locksmith services and did not receive any call back from the company. I later found out I did not have coverage for locksmiths on my policy but I would have appreciated a return phone call.
Susan H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice Family Plan
Seemed reasonable priced for the coverage I needed. Can't really rate further than price and options as I didn't have to use it, thank goodness.
Shalini C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
April Travel Protection Choice Family Plan
The plan seemed great, but I can't truly attest to it as we never filed a claim so I don't know how that part of it would be. What I dealt with was good!
Joshua D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice Family Plan
This was fantastic. We had an incident while on vacation and had to take our daughter to a doctor and had to pay out of pocket for the visit. April had guided me through the process within 24 hours of notifying them, and I was informed that I'd receive the full amount as a refund within a week of filing the claim.

Perhaps my only complaint was that it was hard to navigate their rates and plans online, but when I called and set it up over the phone the rep was super helpful and got me exactly what I wanted for a very reasonable price.
ANDREW H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice Family Plan
They are the cheapest one with all the coverage I need. However, I didn't file any claim so I've no idea how good is the refund/service.

Again with some kind of protection definitely peace of mind when traveling onboard.
David K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice Family Plan
The coverage seemed adequate but, thankfully, I did not have to use it as the weather and my flights were on time.
Javed W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice Family Plan
April Travel Protection Choice Family Plan delivers everything it says. I was blown away at how my claim was paid in full with no extra correspondence. (I've had other experiences where companies keep asking for more and more documentation until you can't come up with something) To be honest, I was skeptical, I figured there was some fine print some where that I had missed that was going to void or greatly reduce my claim. Absolutely not the case. My vacation expenses were fully refunded without stress or delay. What more can you ask for??!! I will definitely use April in the future.
Amy Beth O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice Family Plan
I purchased travel insurance, including a cancel-for-any-reason rider, with April Travel Protection. When circumstances required me to use the insurance, the staff at April Travel handled my phone calls and e-mails promptly, professionally, politely, and kindly. The requirements to file a claim were clearly explained, and forms were emailed to me immediately thereafter. Upon submission, the paperwork was addressed quickly, and a check was received by me in less than 30 days. With other events occurring in life, it was a relief to have our insurance claim handled so expertly by such a reputable and reliable company. Without hesitation, I highly recommend insuring a trip with April Travel Protection. I will absolutely use them again in the future.
Christine V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice Family Plan
Beware of this company !!
They promise to process claims within 30 business days. After the 30 business days were up, no response from them. I had to escalate the issue with Insuremytrip customer care.
Fernando C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for submitting your review. April Travel Protection has advised us that you did not submit receipts with your claim. Since the incurred expense was minimal, you indicated that the provider does not typically provide receipts. You were also unable to provide them with a copy of your credit card statement so April Travel Protection denied your claim.

    Of course, we never wish to hear that a claim has been denied. However, verification of payment is a requirement of the claim process for all companies including April Travel Protection.

    Please call InsureMyTrip at 800-487-4722 if you do find your receipt. You can always re-open your claim.
    Oct 05,2016
  • Yani
    April Travel Protection
    Photo
    We apologize for your claim settlement experience.
    After further review, this claim was not submitted in a timely manner by a customer service agent who is no longer employed at APRIL. Our team requested for your claim to be expedited by our adjustors and it was processed in nine business days. During the claims processing time of nine days, our adjustors submitted an Items Needed letter for the receipts of the purchases made while the luggage was delayed. The receipts were not supplied, which resulted in a denied claim.

    Per the policy terms and conditions, “All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects must accompany any claim.
    Oct 06,2016
April Travel Protection Choice Family Plan
I did not have to use the plan. However, I called them in advance of the trip, and they were helpful in answering all questions. They also provided me with names of hospitals in Japan that I could potentially go to, and they were comfortable working with.
HRISHIKESH K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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