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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers who have visited Costa Rica rated Arch RoamRight
4.67 out of 5
40
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Arch RoamRight Preferred
While RoamRight eventually paid the claim and once they decided to pay, the check came quickly, the process was not smooth and we had to involve the Customer Advocacy assistant through Insuremytrip. Contacting them while on the trip yielded no help and we had to schedule our own flights back. They initially denied my claim, but did not state that til 5 weeks after sending all documentation. They then initially denied another part of the claim two more times. Through the whole process, they NEVER once called me, if I called them they gave a blanket statement, and if you clicked on contact about your claim and sent an email- they NEVER once responded to it. It took almost 4 months to resolve a simple claim of an injury while traveling that required returning to the United States for surgery on a minor child. I have used trip insurance many times- fortunately have not had to submit claims often- but the other time I have it was a MUCH more easier process and they were very receptive.
Sydney A. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were dissatisfied with your claim experience. We are pleased to learn that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.
    Jun 25,2019
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to reach out to us.

    We have reviewed the circumstances of your claim, and we agree: we could have done better during the process. This is not the level of service we strive to provide to our customers, and we apologize.

    We sincerely hope you consider us again when it comes time for your next trip. We feel that our average customer ratings across the web, including here on TrustPilot, are more indicative of the level of service we provide, and we hope we have the opportunity to show that to you.

    If you need anything additional from us or have any questions, please feel free to contact our claims department at 855-762-6252.

    Regards,
    The RoamRight Team
    Jul 01,2019
The trip included a
tour
Arch RoamRight Essential
I never had to use the insurance, which I'm happy about. But that means I don't know how well it would have worked had I needed it. But it did give me peace of mind.
Joel W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
I actually used this insurance. My friend and I were going to Costa Rica but she got metastatic liver cancer, stage 4, within 2 months of us leaving and could no longer walk. Arch travel insurance did refund our expenses. It took A LOT of paper work, i.e. Doctors notes, all cancelled plans and hotel reservations, multiple emails, snail mail, phone calls. I understand why they need the forms to prevent scamming, but we did jump thru multiple hoops. I would use this insurance company again..they did pay. When you use insurance, please remember to save all receipts, Doctor forms, etc because you will need them. However, all insurance travel companies do this. They were very polite on the phone and I would use them again.
Jennifer W. would recommend this plan to a friend or relative.
2 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for submitting this review. We wish your traveling companion best wishes for recovery.
    Nov 21,2018
The trip included a
tour
Arch RoamRight Essential
Even though we did not have an medical travel emergencies, we were glad we had this plan as it helped with peace of mind. During my vacation, I helped with a couple of minor medical emergencies (jelly fish treatment, minor cut on leg). Had the emergency been more serious that my mini first aid kit, each injured person would have needed travel insurance. Better to have travel insurance and not need it than need it and not have it.
Lorraine W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Arch RoamRight Essential
I did not need to use the insurance while out of the country but it was nice to know that if something went wrong I had access to the insurance.
Ashley O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
We are 68 and 72 years go. At this age we know we should have some type of medical insurance when we go abroad. Although we did not have to use the insurance, It gave us peace of mind.
Catherine D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear that your trips have all gone well. We hope you keep us in mind when it's time for your next trip.

    Regards,
    The RoamRight Team
    May 14,2018
The trip included a
tour
Arch RoamRight Preferred
As I didn’t have a claim, I don’t know how good the coverage is. When making my decision to buy, price and coverage seemed ok.
Raymond G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
We always purchase insurance when we travel. This was the first time we had to file a claim of any type. This was the first time we used RoamRight. My husband required surgery which necessitated the cancellation of our trip. The claim was processed with a minimum amount of paperwork and resolved in an expeditious manner. Our claim was paid promptly. We
were very satisfied.
Ellen S. would recommend this plan to a friend or relative.
6 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
I find that all insurance companies charge an enormous rate for people over 70 ,and we are more cautious then younger people. It is really unfair to us.
Janet M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. Travel insurance providers use a few pieces of information to calculate the cost of a Comprehensive policy: age of the travelers, number of travelers, length of travel and trip cost. In general, a Comprehensive policy will cost approximately 4%-8% of the total pre-paid, nonrefundable trip cost insured.

    Thank you for your business. Please call us at 800-487-4722 if you have any questions or concerns.
    Jan 07,2016
Arch RoamRight Preferred
Best part about my plan, I was covered in case I was called to work prior to departure. Never used the plan. However, still a peace of mind knowing I was entitled to a refund on non-refundable expenses.
Timothy Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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