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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers rated Arch RoamRight
4.61 out of 5
2,117
ratings and reviews
96%
recommended
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Cruise
Filed claim
Arch RoamRight Essential
This policy seemed to have what I needed for the best price. I would use them again.
Brandon W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
Fortunately, we did not have to use the insurance but it gave us the reassurance that if one of us needed to be ‘evacced’ due to illness, expenses would be paid. I can only trust that you would be honest & that we would get no
‘surprises’ if we had had to use Roam Right.
Sharon S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to leave a review for RoamRight. We’re glad your trip went smoothly! Rest assured, we’re here for you in case you need us. If you ever have questions ahead of time, you can always reach out to our customer service team at 855-762-6744.
    Safe Travels,
    The RoamRight Team
    Mar 26,2018
The trip included a
tour
Arch RoamRight Essential
We have used Insure My Trip for many, many years and have chosen a variety of Insurance companies over the years. For this January's trip to the Indian Himalayas, we insured with RoamRight.
At an altitude of 13000 feet, one of us got dehydrated, became quite ill and needed to get to lower altitude and to hospital care. This involved changing our flight back to Delhi and, after care in a suburban hospital, flying home to our U.S. hospital. United Airlines refunded our change fee quicklyand easily. RoamRight's website guided me through entering:
* the required information to prove that we did need to evacuate
* the costs involved in changing the domestic (Indian) tickets and
*the value of the tour that we missed by leaving about half way through the tour.

About two or three weeks after they received this information, they reviewed it and without any "fuss and bother", they issued checks that fully covered our loss.
The incident was terrifying, but the interaction with RoamRight was straightforward and totally satisfying.
Malcolm K. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Essential
shopped several plans including the one provided by the cruise line. Roam Right's plan offered more at a fair price. Happily, we did not need to file a claim. But, we had great peace of mind with your coverage in place.
LYDIA M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to leave a review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Mar 16,2018
Arch RoamRight Essential
My first time using this service. Did not need to contact anyone, however I intend to use it again. Price was reasonable and service was easy to access.
Bennie E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Mar 16,2018
Arch RoamRight Essential
For medical reasons, our trip had to be cancelled. RoamRight was clear on documentation needed to file an on-line claim. We were thorough in what was submitted. They notified us of status of claim. Within several weeks, we had a check covering all that we had pre-paid for our trip. Very satisfied and would use again
Nancy B. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are sorry to hear you had to cancel your trip, but we are happy that you were satisified with our claims process. We look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Mar 16,2018
Arch RoamRight Elite
On the way back, I encountered road closures due to a snow storm. I called Roam Right to confirm if I would be covered for a hotel stay. I explained that I just landed, was walking off the plane and on my way to customs. The person wanted me to go to a website. I explained again my inability to do so. His response, "All I can do is give you the information. It's up to you to do with it what you want." This is extremely poor customer service in a situation where I needed an immediate response. I asked for a manager and he put me on hold and a manager never came after being on hold for 15 minutes. I finally hung up and had to call Insure My Trip to get an answer to my question. I will never use this insurance company again as I shudder to think of how they will handle my issue if I was in a real emergency situation in a foreign country.
Glinnesa G. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to reach out to us.

    After reviewing the call, we agree with you: that is not the level of customer service we strive to meet. We sincerely apologize for any inconvenience this caused you.

    Please know that we have addressed this issue to ensure it will not happen again.

    While this particular customer service experience was unsatisfactory, please know that this was an outlier, and that we pride ourselves on being one of highest rated travel insurance providers for customer service and claims. We sincerely hope that you give us another chance to prove to you the true high quality of our service.

    If you need anything further or have any questions, please do not hesitate to contact us at 855-762-6744 or at customerservice@roamright.com.

    Regards,
    The RoamRight Team
    Apr 03,2018
Arch RoamRight Essential
Our flight got cancelled and we were rebooked on another airline. However the new airline charged us for the baggage fee! We submitted receipts for the fee and the meals we had to purchase during our long delay. RoamRight reimbursed all of it within 30 days. Thank you!
Edwina G. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are sorry to hear about your troubles during your trip, but we are happy to hear you were satisifed with our claims process. We look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Mar 16,2018
The trip included a
tour
Arch RoamRight Preferred
Fortunately did not have to use so I can not really speak from experience. But the coverage was what I wanted if needed as the price better than elsewhere to btain
Carol M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Mar 16,2018
The trip included a
cruise
Arch RoamRight Preferred
Didn't have to use this policy this year. But, have had to in the past . Reasonably priced and would purchase again.
John P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for leaving a review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.


    Regards,
    The RoamRight Team
    Mar 16,2018
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