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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers who have visited Canada rated Arch RoamRight
4.68 out of 5
69
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Arch RoamRight Essential
Least expensive of all the travel insurance plans I checked--but way too high, given the very low probability of a claim.
David S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Thankfully did not have a reason to use the insurance but feel it was the right plan for our needs. Thanks!
Jerry C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review! We are happy to hear your trip went well, and we look forward to protecting the next one!

    Regards,
    The RoamRight Team
    Sep 19,2016
The trip included a
tour
Arch RoamRight Essential
The costs of insuring my trips are becoming more prohibitive and keep me from taking more trips during the year.
Florence C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Essential
I was unaware of the limitations of this policy. My step son travelling with me got a throat infection while we were away. Taking him to the Hospital was not an option. When I called the insurance company I was told this policy was for serious life treating issues. I could take him to the ER and then a decision would be made as to coverage. In the meantime I would have to pay out of pocket and MAYBE I would be reimbursed. Instead I consulted the pharmacist. I was disappointed at the lack of help I received from the agent. My mistake was I should have informed myself of how to use this plan before I left for my trip.
Sandra R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. Assuming your stepson also had travel insurance with the RoamRight Essential plan, he would have up to 15,000 USD in emergency accident and sickness coverage. Our 24-hour assistance provider, On Call International, would have been able to assist you in finding non-emergent care for the infection. In this situation, you likely would have had to pay out of pocket and submit for reimbursement. However, our claims process is straightforward and easy to do online. You are able to start your claim process the same day treatment was sought. If you would like to speak with us directly about your situation, please call our claims department at 855-762-6252.
    Aug 16,2016
Arch RoamRight Preferred
Fortunately we never had to use it, but having it gave us great peace of mind.
Michelle B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
Purchased the plan for 5 family members. One week before trip one person became ill and looked like she would not be able to travel. Contacted Insurance company and they immediately supplied required forms for claim. Fortunately relative recovered and was able to make trip. Good service at reasonable cost.
Albert M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review! We are very happy to hear your relative was able to go on the trip. We look forward to insuring your next one!

    Regards,
    The RoamRight Team
    Jul 05,2016
The trip included a
cruise
Arch RoamRight Elite
We had to change the date for our trip. It was no problem to switch the policy to another date. It was also easy to add things to the policy once we decided on hotels/tours.
William O. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Essential
Did not realize that all aspects of trip even if they were refundable by the provider, had to be insured in order for the pre-existing conditions waiver to be in effect.
John M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. For residents of Maryland who purchase the RoamRight Essential plan, the exclusion for Pre-Existing Condition will be waived provided:

    1) The policy is purchased within 21 days after making the initial deposit/payment for your trip; and

    2) You insure 100% of the cost of all travel arrangements that are subject to cancellation penalties or restrictions by the travel supplier; and

    3) You or the individual with the Pre-Existing Condition are medically fit to travel when the policy is purchased; and

    4) The booking for the trip is the first and only booking for the travel period and destination.
    Sep 29,2015
The trip included a
tour
Arch RoamRight Preferred
All customer service representatives were great whenever I called with questions both prior and after I purchased the plan. However, my printer was not working and I repeatedly had to call to ask for a copy to be mailed to me. Several representatives said they would mail it and I never received it. The last time I called, I told the representative that it was my last request. It was only then that I received the policy.
Ellen L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We apologize on behalf of the insurance provider that your policy was not mailed in a timely manner. In the future, please call InsureMyTrip at 800-487-4722 or email us at [email protected] and we can have your policy mailed.
    Aug 13,2015
Arch RoamRight Essential
As I said, I am very satisfied with plan. It gives me peace of mind that if something would happen, I could rely on the coverage. I would recommend the RoamRight Essential plan everyone I know.
Elizabeth R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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