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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers who have visited the United States rated Arch RoamRight
4.53 out of 5
290
ratings and reviews
95%
recommended
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Showing
Cruise
Filed claim
Arch RoamRight Preferred
I haven't submitted a claim because the amount spent on a doctor visit isn't much more than the deductible and not worth the time to fill out a form. What was very useful to me was that I had a number to call to find out about medical services in Florence, Italy. You supplied me with information in a timely manner and followed up later. I am very satisfied with the service provided.
Ilene T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are sorry to hear about your incident. However, we are happy to hear you were satisfied with RoamRight, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Jun 19,2017
The trip included a
tour
Arch RoamRight Essential
Did not use the coverage, so hard to rate something we didn't use, but good to know we had it, should we have needed it.
Wanda H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. Sometimes that peace of mind is worth the world for travelers! We hope to help protect your next trip soon!

    Regards,
    The RoamRight Team
    May 15,2017
Arch RoamRight Essential
First the good: we were (eventually) reimbursed for the full amount of our prepaid airfare when we were forced to cancel this trip due to a medical emergency. Also, the claims reps I dealt with on the phone (3 occasions) were most courteous and helpful.

The not so good: The trip was cancelled and the Roamright claim filed in early November, 2016. I just received the checks for reimbursement on February 26, 2017. I had to call early on to determine the reason for the delay. I was notified in December that I had failed to submit proof from the airline of trip cancellation. (I wasn't aware from the claim form that this was needed but maybe I didn't read the fine print). So I immediately sent an email with proof of airline cancellation. (Good thing I formally cancelled instead of just being a no-show!). Several weeks went by with no response from Roamright. So I made another call and they said they had still not received proof of cancellation. So I re-submitted the proof a second time (aaarrrgh!). Still no response until I called a couple of weeks later. Then, the news was good: the checks were in the mail.

In the final analysis, I did get compensated for the full value of the nonrefundable airfare. But it shouldn't take 4 months to achieve this satisfaction, and more communication initiated by Roamright would have been most appreciated.
William H. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
All the coverage I needed for an awesome price. Fortunately, I did not have to process a claim, but I'm confidant if I needed to, I would have had complete satisfaction.
Tama Lee A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
This was an inexpensive policy, it was $80. I did not file a claim, so I can't say how good the company is.
Amanda P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
We like the assurance that if something happens, and we need to cancel the trip, our "trip dollars" are not sacrificed. And we are happy to say we have never needed to cancel. The customer care rep's do their very best to listen, are patient, and find the product that suits individual wants and needs.
Jane C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review! We are happy to hear we provide the peace of mind that makes your trips that much more enjoyable. If you need anything, you know where to reach us!

    Regards,
    The RoamRight Team
    Oct 28,2016
The trip included a
cruise
tour
Arch RoamRight Essential
Insuremytrip associates are helpful and knowledgeable, and I've recommended Insuremytrip to several people. Having the RoamRight travel insurance provided peace of mind.
Wing L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
It covered what we needed to be covered. Thankfully we didn't have any issues and didn't use the coverage, so I can't comment on how the insurance would have paid out.
Carla J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to leave a review for us. We are very happy to hear your trip went well, and we hope you keep us in mind for your next trip!

    Regards,
    The RoamRight Team
    Sep 12,2016
The trip included a
tour
Arch RoamRight Essential
It is always best to make sure a major purchase is covered for unforeseen problems. Even though there were none on this trip, there definitely could have been.
Sandra B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
As a long time user of insure my trip this is only the second claim I have made, both claims were for trip interruption. The process was quick and fair. I wrongly assumed they only difference was the amount of coverage, this one only pays for what you spent and we were not reimbursed not the obvious extra costs involved in a trip interruption. I think insure my trip should do a better job of breakdown in there compare plans view because you are not comparing apples to apples.
warren s. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback. We are pleased to learn you had a positive experience with RoamRight regarding your claim. In the future, if you would like assistance using the comparison tool, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.
    Sep 06,2016
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