Travel Insurance Reviews Arch RoamRight Elite
The Elite plan is Arch RoamRight's most comprehensive package, providing the highest levels of coverage limits. In addition to trip cancellation, interruption, and delay, the Elite plan provides coverage for one child per paid adult, medical expenses and evacuation benefits, political evacuation coverage, and cancel for work reasons insurance.
To learn more, see the Arch RoamRight Elite product page.
Arch RoamRight
Elite
On the way back, I encountered road closures due to a snow storm. I called Roam Right to confirm if I would be covered for a hotel stay. I explained that I just landed, was walking off the plane and on my way to customs. The person wanted me to go to a website. I explained again my inability to do so. His response, "All I can do is give you the information. It's up to you to do with it what you want." This is extremely poor customer service in a situation where I needed an immediate response. I asked for a manager and he put me on hold and a manager never came after being on hold for 15 minutes. I finally hung up and had to call Insure My Trip to get an answer to my question. I will never use this insurance company again as I shudder to think of how they will handle my issue if I was in a real emergency situation in a foreign country.
Glinnesa G. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Arch RoamRight
Elite
Didn't use, but gives me peace of mind at a reasonable cost
Josie L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Vicki Zidwick
Arch RoamRight
Thank you for your review. We hope you keep us in mind when it's time for you to plan your next trip!Aug 28,2017
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After reviewing the call, we agree with you: that is not the level of customer service we strive to meet. We sincerely apologize for any inconvenience this caused you.
Please know that we have addressed this issue to ensure it will not happen again.
While this particular customer service experience was unsatisfactory, please know that this was an outlier, and that we pride ourselves on being one of highest rated travel insurance providers for customer service and claims. We sincerely hope that you give us another chance to prove to you the true high quality of our service.
If you need anything further or have any questions, please do not hesitate to contact us at 855-762-6744 or at [email protected].
Regards,
The RoamRight Team