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Travel Insurance Reviews Arch RoamRight Essential

As the most economical plan offered by Arch RoamRight, the Essential plan offers basic comprehensive travel insurance coverage. This plan includes trip interruption and cancellation insurance, medical benefits, medical evacuation coverage, lost or delayed baggage coverage, and a 24/7 assistance hotline to help you file claims, provide travel info, and more.

To learn more, see the Arch RoamRight Essential product page.

Customers who have visited the United Kingdom rated the Arch RoamRight Essential plan
4.60 out of 5
32
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
Arch RoamRight Essential
On the 1st day of our arrival in UK, my NorthFace jacket was lost/stolen while on platform of London subway. When I returned home, I filed a claim with RoamRight for the replacement cost of the jacket (less than $100). I received 1 email saying the claim was filed and requesting proof of trip itinerary, which I furnished immediately. The claims department has been unresponsive since that. After making about a 6 or 7 phone calls, I was told my claims representative no longer worked for RoamRight. I was provided the first name of the claims representative who was now assigned to my claim. I requested to have my call directed to the new claims representative or their voicemail, but was told they cannot receive incoming calls (??). I asked that the claims representative call me, and was promised on 3 separate occasions she would call me. I never received a single call ! A week later, I received an email asking me to provide proof that I filed a report of my loss with my tour company, hotel or police. There was no tour company, and the hotel was not involved. Anyone who even looked at my claim submission would realize that. I again contacted RoamRight and asked to speak to my assigned claims representative or their voicemail once again. I was again told that was not possible. I asked the person taking the calls if the policy had specific language requiring a police report in order to pay claims. Of course, I got not answer or explanation.

I have made over a dozen phone calls to claims department, have been lied to 3 times by being promised a return call from my claims representative and just generally ignored. To date (after 2 1/2 months), I have received 2 emails only. It seems the policy of RoamRight is too ignore claims until the policy holders just wear out and give up.

I would not recommend anyone purchase a RoamRight policy.

I have purchased other policies here at insuremytrip.com and had to make a sizable medical treatment claim on one policy. Working with the claims department on that loss (not a RoamRight policy) was straightforward, honest and fairly quick. The experience with RoamRight has been dishonest, evasive, and consisted of misleading communications.
David H. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on your policy, we have passed your review along to the insurance provider. We are sorry to hear that you had a loss/theft of your personal effects while traveling.

    The Arch RoamRight Essential policy has the following information in the certificate:
    "For Baggage and Personal Effects and Baggage Delay:
    In case of lost, stolen, damaged, destroyed or delayed Baggage and Personal Effects, You must:
    a) take all necessary and reasonable steps to protect, save or recover the property;
    b) notify, within 48 hours of the loss in writing, the police, hotel proprietors, ship lines, airlines, railroad, bus, airport or other station authorities, tour operators or group leaders, or any Common Carrier or bailee who has custody of Your property at the time of loss;"

    In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.
    Jan 03,2019
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to reach out to us.

    I have looked into the details of your claim, and you are correct. The level of service and communication you received is not indicative of the quality of service we strive to provide.

    We dropped the ball, and we apologize.

    Your claim will be reviewed today and you will receive a call from one of our senior claims examiners who will work with you to resolve your claim.

    Regards,
    The RoamRight Team
    Jan 03,2019
Arch RoamRight Essential
"Mostly satisfied" because we didn't have to file a claim...which is a good thing. Until one really has to exercise the claim process, up until then no one knows how good the insurance really is.
Gary S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
We took this insurance as we booked our trip a year ago and we had an old dog. WE didn't need to cancel and it worked well for us, gave me great peace of mind.
Thank you
Amanda C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very, very much for your 5 star review. However, your RoamRight Essential plan would not have provided reimbursement if you had needed to cancel or interrupt your trip due to sickness, injury or death of a pet. In order to cancel or interrupt your trip for that specific reason, you would have needed to purchase the RoamRight Preferred or Elite plans including Cancel for Any Reason coverage.

    Please note that none of our plans provide coverage under Trip Cancellation or Trip Interruption for issues relating to a pet. In the future, you may wish to call Customer Care at (800) 487-4722 to discuss your options for any future trips.
    Jan 01,2018
Arch RoamRight Essential
I did not have a claim of any sort, so my review is based only on stated benefits and cost.
Margaret T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Essential
I'm very happy I purchased travel insurance. We were traveling to countries that were experiencing an increase in terror attacks and I was nervous we would need to cancel. Policy prices were very reasonable and coverage was what we hoped for. I did not have any claims this time. I will buy from this company again. The price was well worth the peace of mind it gave me.
Sharon M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect all your future trips.

    Regards,
    The RoamRight Team
    Jul 14,2017
Arch RoamRight Essential
It gave me piece of mind for today's travel needs and airline problems of late.
Sandra N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. Sometimes peace of mind makes all the difference!
    May 31,2017
Arch RoamRight Essential
Great coverage plan and was explained well!
Janna M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for choosing RoamRight! Please keep us in mind the next time you travel.
    -The RoamRight Team
    Aug 15,2016
Arch RoamRight Essential
Your website is awesome for selection and purchase of travel insurance. So easy!
Gunnar E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
Was happy with the plan, purchased similar one 2 years ago on a trip to UK. Completed the transaction over the phone, it was very easy. The lady who helped me very nice, and answered all my questions. Thank you.
Hazel C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
When my father-in-law was diagnosed with an aggressive cancer just days before our trip and then our first flight was cancelled and it appeared that we might not arrive at our destination for a full day, it was good to know that I had this plan in place to help cover the pre-paid costs we had incurred.
Alan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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