Travel Insurance Reviews Arch RoamRight Preferred
The Preferred plan is a comprehensive travel insurance plan offered by Arch RoamRight and has several options not offered on the Arch RoamRight Essential plan, allowing for a more customizable product. In addition to trip cancellation and delay, the Preferred plan offers coverage for one child per paid adult, accidental death and dismemberment coverage, trip interruption, medical and evacuation coverage, and 24/7 assistance.
To learn more, see the Arch RoamRight Preferred product page.
The trip included a
tour
Arch RoamRight
Preferred
While RoamRight eventually paid the claim and once they decided to pay, the check came quickly, the process was not smooth and we had to involve the Customer Advocacy assistant through Insuremytrip. Contacting them while on the trip yielded no help and we had to schedule our own flights back. They initially denied my claim, but did not state that til 5 weeks after sending all documentation. They then initially denied another part of the claim two more times. Through the whole process, they NEVER once called me, if I called them they gave a blanket statement, and if you clicked on contact about your claim and sent an email- they NEVER once responded to it. It took almost 4 months to resolve a simple claim of an injury while traveling that required returning to the United States for surgery on a minor child. I have used trip insurance many times- fortunately have not had to submit claims often- but the other time I have it was a MUCH more easier process and they were very receptive.
Sydney A. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry to learn that you were dissatisfied with your claim experience. We are pleased to learn that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.Jun 25,2019 -
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to reach out to us.
We have reviewed the circumstances of your claim, and we agree: we could have done better during the process. This is not the level of service we strive to provide to our customers, and we apologize.
We sincerely hope you consider us again when it comes time for your next trip. We feel that our average customer ratings across the web, including here on TrustPilot, are more indicative of the level of service we provide, and we hope we have the opportunity to show that to you.
If you need anything additional from us or have any questions, please feel free to contact our claims department at 855-762-6252.
Regards,
The RoamRight Team
Jul 01,2019
The trip included a
tour
Arch RoamRight
Preferred
I actually used this insurance. My friend and I were going to Costa Rica but she got metastatic liver cancer, stage 4, within 2 months of us leaving and could no longer walk. Arch travel insurance did refund our expenses. It took A LOT of paper work, i.e. Doctors notes, all cancelled plans and hotel reservations, multiple emails, snail mail, phone calls. I understand why they need the forms to prevent scamming, but we did jump thru multiple hoops. I would use this insurance company again..they did pay. When you use insurance, please remember to save all receipts, Doctor forms, etc because you will need them. However, all insurance travel companies do this. They were very polite on the phone and I would use them again.
Jennifer W. would
recommend this plan to a friend or relative.
4 of
7 people found this review helpful
-
Carol
Thank you for submitting this review. We wish your traveling companion best wishes for recovery.Nov 21,2018
The trip included a
tour
Arch RoamRight
Preferred
As I didn’t have a claim, I don’t know how good the coverage is. When making my decision to buy, price and coverage seemed ok.
Raymond G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
We always purchase insurance when we travel. This was the first time we had to file a claim of any type. This was the first time we used RoamRight. My husband required surgery which necessitated the cancellation of our trip. The claim was processed with a minimum amount of paperwork and resolved in an expeditious manner. Our claim was paid promptly. We
were very satisfied.
were very satisfied.
Ellen S. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Arch RoamRight
Preferred
Best part about my plan, I was covered in case I was called to work prior to departure. Never used the plan. However, still a peace of mind knowing I was entitled to a refund on non-refundable expenses.
Timothy Y. would
recommend this plan to a friend or relative.
Arch RoamRight
Preferred
Although I didn't need to use this plan for my son or myself, it was definitely worth it to have the peace of mind I had on my overseas trip. I would absolutely use this plan again.
Pam B. would
recommend this plan to a friend or relative.
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