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Travel Insurance Reviews Arch RoamRight Preferred

The Preferred plan is a comprehensive travel insurance plan offered by Arch RoamRight and has several options not offered on the Arch RoamRight Essential plan, allowing for a more customizable product. In addition to trip cancellation and delay, the Preferred plan offers coverage for one child per paid adult, accidental death and dismemberment coverage, trip interruption, medical and evacuation coverage, and 24/7 assistance.

To learn more, see the Arch RoamRight Preferred product page.

Customers rated the Arch RoamRight Preferred plan
4.61 out of 5
912
ratings and reviews
96%
recommended
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Cruise
Filed claim
Arch RoamRight Preferred
Purchased a "Cancel for Any Reason" plan to cover our flight back east for a family reunion because at the time of booking we knew we had some circumstances that might impact or trip. Unfortunately we did end up with a situation that required one of us to cancel and rebook to a later date while the other had to cancel the trip completely. RoamRight was easy to contact and helpful in directing us on submitting our claims. The on-line claim process made submitting the claims simple and quick - and they were processed by RoamRight in a pretty timely fashion. We had reimbursements for the amounts the policy covered in a very reasonable time frame. Have the coverage certainly helped make a "bad" situation less "bad". We will definitely be looking to use RoamRight for future travel. While we prefer to not have circumstances that would require a claim, we'll have peace of mind knowing that we're covered if we do.
Mary K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to leave a review. We appreciate you choosing RoamRight and are glad you found the claims process easy. We look forward to protecting your future trips!
    Aug 14,2017
The trip included a
cruise
Arch RoamRight Preferred
As far as the cost and coverage I am quite satisfied and will use you guys again for our next overseas trip. To really rate your company I would have to see how a claim would be handled (which thankfully was not necessary). It was nice to know that I did have coverage if it was needed.

Thank you
Bruce S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to leave a review. We are happy to hear your trip went well, and we are certain that had you needed to file a claim you would have been satisfied with that process as well. We look forward to helping protect all your future trips.
    Aug 28,2017
Arch RoamRight Preferred
We purchased the cancel for any reason option and we ended up cancelling due to an illness. We had to follow up a couple of times but they paid the claim as we requested and will definitely use them again.
Alan C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for taking the time to leave a review. We are sorry to hear you had to cancel your trip. When it comes time to plan a replacement trip, we are here to help protect that as well!
    Aug 28,2017
Arch RoamRight Preferred
This is the second trip I have insured with RoamRight through InsuremyTrip. I have been pleased with the price and coverage, but gladly have never had to make a claim.
Jennifer G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
Fortunately, we experienced no problems on our trip so I have no first hand knowledge of processing a claim. I trust we would have been treated fairly per terms of the policy if something did occur. We will purchase again for our next trip.
Thomas K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
Did this at the last minute because I forgot, it was quick and easy and gave me immediate peace of mind. Worth every penny!
Barbara M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are glad you remembered travel insurance! Don't forget us the next time you plan a trip.

    Regards,
    The RoamRight Team
    Jul 14,2017
The trip included a
tour
Arch RoamRight Preferred
Our claim for a missed airline connection was processed very efficiently and was completed within 9 days.

We followed the RoamRight letter which listed the documentation they required to properly review and process our claim. We also attached additional documentation, then grouped and listed all the documents to make it easier for the claim processor to find all the requested information.

My hats off to Roam Right and especially to the claim processor. Very good and very efficient job.
Marvin A. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. And thank you for taking the time to make our claims processor's job a bit easier. We truly appreciate it. We hope you keep us in mind when it's time to plan your next trip.

    Regards,
    The RoamRight Team
    Jul 14,2017
The trip included a
cruise
Arch RoamRight Preferred
The plan provided adequate coverage, my trip was cancelled due to a death in the family and a traveling companion. All my costs were reimbursed as expected. The only issue was that I had to follow up three times over a two month period to have my claim processed and paid.
The issue was that the processor working my claim had left the company and the files could not be found. They did not recommend I refile but wait as having two claim numbers would delay the claim even longer.
I was understanding and satisfied with the insurance but disappointed in the wait and additional inquiries I had to make.
David N. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. Please know that your experience is not characteristic of our claims process and we do apologize. We hope we get the chance to help protect your future trips.

    Regards,
    The RoamRight Team
    Jun 19,2017
The trip included a
cruise
Arch RoamRight Preferred
How out a rebate if you do not make a claim? Is there such a thing as a policy that will cover multiple trips over more than one year?
Lawrence G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for submitting your feedback. Unfortunately, due to business regulations, we are not able to discount or rebate travel insurance policies.

    We do not currently offer annual comprehensive policies. However, we do offer annual travel medical plans. These plans provide coverage for medical emergency and emergency medical evacuation expenses.

    If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.
    Jun 08,2017
Arch RoamRight Preferred
I haven't submitted a claim because the amount spent on a doctor visit isn't much more than the deductible and not worth the time to fill out a form. What was very useful to me was that I had a number to call to find out about medical services in Florence, Italy. You supplied me with information in a timely manner and followed up later. I am very satisfied with the service provided.
Ilene T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are sorry to hear about your incident. However, we are happy to hear you were satisfied with RoamRight, and we look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Jun 19,2017
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