Call us

Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,409
ratings and reviews
96%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
We submitted a straightforward Trip Delay claim, fully documented, and received the full amount we requested, as indeed we should have, but what we found outstanding about this situation was the speed with which AXA processed our claim, all within just a bit over a month.
Albert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AXA Assistance USA Platinum
I didn't need to use the insurance, but certainly felt better knowing that I had it if neeeded.
Louzana K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
Trip was cancelled so I didn't need this - and had no way of knowing how to cancel so I wouldn't be charged.
Jennifer G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Michelle A
    Photo
    Thank you for your feedback. We apologize for any difficulties you may have experienced with the cancelation of your trip. AXA's customer service center is available to you every day of the week from 9am – 8pm ET to answer any questions you might have regarding your trip cancellation benefits. You can reach them at 1-855-327-1441.
    Jul 17,2019
AXA Assistance USA Gold
I will use you guys again.
Sean H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
When you call for advice, reps are pleasant, well trained and very helpful.
Annette Ethal H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
I did not have to file a claim but appreciated the peace of mind brought by having the insurance - it was for our son, who was traveling in the Dominical Republic with friends, and it was just reassuring to have the insurance.
Joseph D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
I thought the plan was good but when I found out that I paid almost $90 for a 10 day trip and my bag got lost on the way back, I called and they told me that delayed baggage coverage was only for the way there which I obviously didn't know before. The customer service rep for AXA wasn't very friendly about it either. Luckily my bag turned up and I didn't need to make a claim. But I already paid for another policy for AXA for my next trip in October (previously paid for) so I probably won't use that company next year when I travel or I will read the fine print and pay less!
Kara B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Michelle A
    Photo
    Thank you for your review. We are sorry to learn your bags, but are glad to learn they did arrive back to you. We do suggest reviewing the policy certificate, before and after you purchase a policy, to ensure you know what your policy does and does not cover. There are plans available that do offer baggage coverage to and from your destination, but as you know not all do. If you would like assistance with a quote, please feel free to call us a 800-487-4722 and a licensed representative can assist you.
    Jun 26,2019
AXA Assistance USA Platinum
New luggage severely damaged by company that delivered my bags from airport to hotel, damaged worse en route home. After submitting proper documents, purchase price of bag covered.
Susan B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
This policy gave me confidence we were covered for anything that went wrong. I'll use it again for sure.
vera s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Fortunately coverage not needed.
Betty B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Medjet
    (4.65)
  4. Nationwide
    (4.64)
  5. Berkshire Hathaway Travel Protection
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.71)
  2. GeoBlue
    (4.63)
  3. Travelex
    (4.56)
  4. John Hancock Insurance Agency, Inc.
    (4.48)
  5. IMT Services
    (4.47)