Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited China rated AXA Assistance USA
4.72 out of 5
50
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
I have used AXA on several occasions without having to make a claim, but on this occasion i fell ill while on a trip to China and had to get treatment.. i made a claim and it was dealt with efficiently and fully.. I will continue using AXA in the future.
Well worth having the insurance !
Frank S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
you made it easy to get good coverage options
DALE M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and forward to providing travel protection for all of your future endeavors!
    Oct 31,2017
The trip included a
cruise
AXA Assistance USA Gold
The Plan was what I wanted and the purchase process was easy. I can't speak to the claims process.
KIM R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 24,2017
The trip included a
tour
AXA Assistance USA Silver
I have done an extensive amount of travel outside the US and never before had I purchased trip insurance. I did so at the recommendation of our travel counselor at China Odyssey Tours for our 20 day trip to China in January 2017, and I am very glad I heeded his advice. Exactly at the midpoint in our trip in Chengdu, my wife tripped and fell sustaining a fracture to her upper arm near her shoulder. Because she was having a great deal of pain and no mobility in her arm, we realized that we must cut our trip short and return home. Our travel counselor cancelled the remainder of our reservations and helped us arrange flights back home. Once home, I contacted AXA to report the interruption of our trip, who told me that I should have contacted them from China before taking it upon ourselves to decide to return home early, explaining that AXA would need to make the determination to interrupt the trip. Without their involvement we ran the risk that our claim could be denied. We submitted a claim nevertheless and included the diagnosis (in Chinese) made by the hospital in Chengdu, a letter from my wife's orthopedist, and all the paperwork showing the accounting for the costs we incurred to cut the trip short and fly home. I also submitted a spreadsheet summarizing the costs. About 8 weeks past with only a confirming email from AXA stating that they received the claim, but I felt that no news meant our claim was not denied. I suppose they were making an investigation in China to make sure the claim was legitimate. Finally, I received an email telling us that AXA would pay our claim with the only exception being that they would not reimburse us for the extra night we needed in our hotel in Chengdu as that was not a covered expense. Overall, we are quite satisfied with the settlement and thankful that we purchased the insurance.

We also had a second claim that we filed with AXA for luggage delay. Delta took all of the passengers' luggage off the flight from Seattle to Beijing due to stronger than normal headwinds causing the need to lighten the weight of the plane. It took 4 days to reunite with our checked luggage. This claim was also honored and included with the insurance settlement.

Recommendations: If you believe you need to interrupt your trip, you need to contact the insurance company before you return home to get their blessing that this is a prudent action given your circumstances. They may direct you to obtain a medical opinion from someone they trust to make sure your claim will pass muster. When purchasing the insurance, I also recommend speaking to a human at insure my trip as they can help you find the best policy to meet your needs.

Bottom Line: Would I purchase trip insurance again. If I am purchasing an expensive tour where I have to pay the entire cost of the trip up front before I leave, I would certainly buy a trip insurance policy again.
Harry K. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    It is always a pleasure to receive a great review. There is no doubt that AXA Assistance USA did their very best to successfully resolve your claim including translating your medical documents from Chinese.

    Your recommendations to your fellow travelers are also spot on! We humans at InsureMyTrip look forward to receiving your calls.
    Apr 09,2017
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a claims experience. We hope your wife is recovering well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Apr 10,2017
The trip included a
cruise
AXA Assistance USA Gold
I purchased the plan in hopes of never having to use it ... and luckily , I did not have to use it. The only real way to find out if a policy is good is to have to use it- so I really can't evaluate the plan. However, if I need to purchase another policy of another trip - I would use your company.
Carolyn J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Mar 24,2017
The trip included a
cruise
tour
AXA Assistance USA Silver
The plan gave me peace of mind whilst traveling overseas.
frances j. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Oct 26,2016
The trip included a
cruise
AXA Assistance USA Silver
I didn't have to use it, but I'm glad we had it!
David M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
we never used the insurance, but it gave us peace of mind having it
Karen C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Fortunately we never had to file a claim, but knowing we had the insurance at a reasonable cost was comforting for peace of mind. Especially as we booked and paid for the travel more than 9 months in advance of the trip departure.
Patrick P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 20,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
We filed a claim when one of our travel companions was seriously injured (precluding travel for 3-4 months) approx 2 months prior to our trip departure. As a result of that injury, we cancelled our trip. As our travel companions were not relatives it was critical that we were able to document that our injured friend was a "travel companion" as that is a term specifically defined in the policy. Once our claim was filed, our insurer was professional & courteous in all regards and fully paid our claim approximately 4 weeks after our claim was submitted. Based on our experience, AXA is a first class, professional operation in all regards. We will never travel again without an insurance policy from AXA.
William N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip and hope you are able to reschedule soon! We are happy to learn your claims experience went well and appreciate the opportunity to provide coverage for you. We look forward to providing travel protection for all of your future travels.
    Mar 28,2016
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