Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Hungary rated AXA Assistance USA
4.55 out of 5
57
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Silver
We didn't have to use it, but the customer service when purchasing was great!
James G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and customer service experience you received. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jul 31,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
You really do not know how good the plan is until you file a claim. Fortunately we have not had to file a claim but we feel confident and secure in our travels with the plans.
Richard R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 12,2017
The trip included a
cruise
AXA Assistance USA Gold
Fortunately, we did not have to use this insurance. I did find it rather expensive, although I suppose if we had had to use it and it had performed as promised I would not have been concerned about the cost. Of course, like all insurance companies it is all about profit and not necessarily a real service, so it is important to keep that in mind.
Susan Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Jun 12,2017
The trip included a
cruise
AXA Assistance USA Silver
Our Viking cruise was to be a very special event, but four months before cruise time my husband was diagnosed with a serious form of cancer. We had to cancel everything. AXA was wonderfully easy to work with, and we all received a full refund in a very prompt time frame, including my sister, who was to travel with us. We are so very glad we took the step of insuring our trip. Bad things do happen, and having trip insurance helped soften the blow. We hope to cruise another time!
Paula H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and wish your husband all the best. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for any future travels.
    Oct 11,2016
The trip included a
tour
AXA Assistance USA Gold
Luckily we did not have to use the insurance but it gives me peace of mind to know it's covering our backs! All insurance is something you hope never to need!
Gregg O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 11,2016
AXA Assistance USA Platinum
We had to cancel the trip and AXA refunded us in full. Greatly appreciate the company for the handling of the claim.
George W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    It can be unfortunate to have to cancel a trip but glad AXA Assistance USA was there to support you through the process. Count on us for all your future travel needs.
    Oct 02,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
Shortly after our trip we called with a claim. A friendly representative sent us the proper forms promptly. We were notifiied when they received our completed forms. In less than two weeks our full claim was approved. The check arrived in today's mail, about 10 days after approval. I would highly recommend them to others and will use them again when needed!
Daniel K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
I had no reason to file a claim, but I had peace of mind on my trip, knowing that I had good insurance coverage.
Philip V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 06,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
Always great to work with
Dolores W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
In planning my trip, I read over your coverage and prices and could not be happier with my choice. I had the misfortune of having to cancel due to a health issue. Fortunately, I had insurance with a reputable company, AXA, and it was completely covered. I would go with your company again and again because of the ease of the claim process. Thank you for being so diligent and satisfying.
Nancy P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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