Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Indonesia rated AXA Assistance USA
4.45 out of 5
15
ratings and reviews
100%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Platinum
I had a near disaster experience with my trip being canceled by one of the sponsors. In the future, I would seriously look at the option for cancellation for any reason. Thankfully I was able to complete my trip with the tour guide and completed the trip without any adverse experiences.
Janice S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    It is true that there are some situations that would require the additional coverage of Cancel For Any Reason. This is one situation that Trip Cancellation for a covered reason would not protect against.

    There are 3 conditions that must be met to purchase a Cancel For Any Reason Rider as follows: Purchase the policy within 10 - 21 days of First Trip Payment; Insure ALL prepaid and non-refundable travel expenses prior to departure; Trip arrangements must be canceled more than 48 -72 hours prior to the departure date. If you meet all 3 of these conditions, most of the policies will reimburse you 75% of your trip costs, unless otherwise noted.

    In the future, please feel free to contact us directly at 1-800-487-4722 when looking for your next policy. Our licensed representatives can assist in finding you an appropriate policy for your trip. We are available 7 days a week.
    Oct 27,2017
AXA Assistance USA Silver
I found their phone assistance to be invaluable in choosing a plan. They were also good about answering other questions that came up. Never had to use the coverage so I can't really comment on how well it would have worked.
Lauren F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your kind feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Mar 29,2017
AXA Assistance USA Gold
Very hard to say how good it is since I did not make any claim.
Alvin R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Glad did not need to use it.
Dorothy R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I was looking for a "Cancel for Any Reason" policy. I had purchased a policy like this for another trip that I took 4 years ago and it offered a 100% cancellation payment should I need to use it. I could not find 100% when searching for a policy for this trip. The AXA Assistance USA Gold offered 75% payment. It was the best value for the price.

InsureMyTrip is a travel insurance broker who represents several companies. The customer service representative did a good job comparing various options to me.
Pamela Meyers M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. Comprehensive travel insurance policies provide trip cancellation coverage which reimburses up to 100% of the covered trip cost, if the trip is cancelled due to a covered, unforeseen event. Cancel For Any Reason is an optional benefit for travelers who are cornered about potentially cancelling their trip for a reason that is not covered by trip cancellation.

    Several years ago, InsureMyTrip offered a couple of Cancel For Any Reason polices that reimbursed up to 80-90% of the trip cost. Now, the maximum limit for Cancel For Any Reason is 70-75% of the trip cost.
    May 05,2015
The trip included a
tour
AXA Assistance USA Gold
First time we got Travel Insurance; but it was a big trip with the major cost non-refundable. The trip went fine except due to a travel interruption we lost one night (non-refundable) of lodging. Filed a claim which was very easy to do. Within a week or so after they received our claim forms, they cut us a check for that nights lodging. Can't argue with that. Highly recommend AXA Assistance USA!!!!
Edward H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.70)
  2. IMT Services
    (4.68)
  3. Nationwide
    (4.64)
  4. MedjetAssist
    (4.62)
  5. MEDEX
    (4.61)
  1. GeoBlue
    (4.67)
  2. IMT Services
    (4.63)
  3. Berkshire Hathaway Travel Protection
    (4.54)
  4. Allianz Global Assistance
    (4.53)
  5. Crum & Forster - Travel Insured International
    (4.53)