Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Japan rated AXA Assistance USA
4.46 out of 5
49
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Platinum
I got full coverage. Trip interrupted because China officials would not approve our visit, forcing us to divert trip with 2 extra days in hotel and change air plans with loss flights. We were told this is not covered. Such a problem is not specified as yes or no, and I feel this is a way it of paying for something I should have been reimbursed for.
gail j. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn of the unfortunate event that occurred during your trip.

    Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The AXA Assistance USA Platinum plan is a Comprehensive plan which covers a wide range of perils and hazards for Travel Delay and Trip Interruption. Unfortunately, it was determined that the event that interrupted your trip did not fall within the scope of Trip Interruption for this specific plan.

    We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.
    Apr 02,2018
AXA Assistance USA Platinum
We did not need to make a claim, which was very good. However, travelling to China and Japan, from the US for 18 days, and both being fit but 72 years old, was a bit concerning. NO WORRIES WITH AXA. Three years ago, while in Sweden one of us ended up, by ambulance, in ER. All our bills were paid without question. Regardless of your age, don'the leave home without this insurance.
David L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Great advice!!! Thank you for the kind review. We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Nov 09,2017
The trip included a
tour
AXA Assistance USA Silver
Luckily I didn't need to use the travel insurance so really don't know how well it covered.
Amy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Easy to obtain, better cost than travel agency insurance with adequate coverage and terms.
Philip B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 16,2017
AXA Assistance USA Gold
Mrs landau and I had only one problem -some items left behind in Peninsula Hotel Hong Kong
We contacted Hotel which is air mailing items back to us.
No problem no claim
Robert L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Dec 07,2016
The trip included a
tour
AXA Assistance USA Silver
No need to use the benefits but had peace of mind that i was covered.
Barbara M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Nov 07,2016
The trip included a
tour
AXA Assistance USA Silver
Thankfully we did not need to use the insurance.
Barbara N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 31,2016
AXA Assistance USA Gold
Gave me peace of mind on my trip. Thank you
John E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Sep 13,2016
The trip included a
tour
AXA Assistance USA Gold
Fortunately, we did not need to file a claim, but glad we had it "just in case". We are repeat customers of AXA because we perceive their price/coverage is better than policies from other companies. I especially like the primary medical coverage; no need to file with my insurance company at home before turning to AXA.
John B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!


    Apr 12,2016
The trip included a
tour
AXA Assistance USA Silver
Very helpful service but we did not have to file a claim so you never know for real how it works out but all our dealings were really good
Jan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Mar 29,2016
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