Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Hawaii rated AXA Assistance USA
4.25 out of 5
44
ratings and reviews
97%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
We were glad to have the protections of this plan, but even happier we did not need to use it.
Susan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 31,2017
The trip included a
cruise
AXA Assistance USA Silver
Glad we did not need it better safe than sorry.
Keith P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 19,2017
AXA Assistance USA Gold
On our flight home our bags were delayed for 39 hours I filed a claim with AXA after reading through our plan and was told we would received a benefit up to $100 a day. In the paperwork for the Gold coverage I received for my trip, it does not explicitly state that coverage for a delayed bag is based upon incurred expenses. Not only is the wording in the policy misleading but so is the claim form and the representatives are uninformed. So if your bags are ever delayed for 39 long and inconvenient hours, make sure to go out and buy some things so you can get this benefit. We deiced to make the worst out of a bad situation and instead of heading upstate since we had no sneakers or bathing suits, we waited out the arrival of our luggage and decided to put our visit off a couple of days. We would have been better off buying new sneakers and bathing suits because our claim would have been approved. Apparently being flexible enough to change our plans but highly inconvenienced is not the right thing to do. In the past, we have used another company for our travel insurance so we will be going back to them since it is evident AXA interrupts their benefits so they don’t have to pay their customers when a problem exists.

The wording in the document is as follows:

BAGGAGE DELAY / BAGGAGE DELIVERY

We will pay You, up to the maximum shown on the Schedule of Benefits, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than 24 hours, while on a Covered Trip.

If Your Checked Baggage is delayed after You have reached Your destination and the Common Carrier makes a charge for delivery, We will pay the reasonable cost up to the Baggage Delivery Maximum Benefit shown on the Schedule of Benefits to deliver Your Checked Baggage to Your Destination. A copy of the delivery invoice and verification of the delay or misdirection by the Common Carrier must be submitted with the claim.

You must be a ticketed passenger on a Common Carrier. All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects must accompany any claim.
Allyson H. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
Thankfully we didn't need to use it but better safe than sorry!
Patrice G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    May 06,2016
The trip included a
cruise
AXA Assistance USA Silver
TOO EXPENSIVE
Inge L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    We do appreciate your comment on pricing. You actually purchased the least expensive of the Comprehensive Coverage Plans that are offered on our website for your trip. Since policy premiums are based on the age of the traveler, cost of trip and length of trip, travel insurance does get more expensive as you get older.

    In the future you may wish our assistance in selecting a plan so please call us at 800-487-4722.
    May 05,2016
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    May 06,2016
The trip included a
cruise
AXA Assistance USA Silver
THOUGHT THE PRICE WAS HIGH
Frederick H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your comment. You did purchase the least expensive Comprehensive Coverage Plan that we were able to offer for your trip. However, since the policy premiums are based on the age of the traveler, trip cost and length of trip, the premiums do increase significantly for the higher age groups.

    If you would like our assistance in the future to quote and purchase a policy, please feel free to call us at 800-487-4722.
    May 05,2016
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    May 06,2016
AXA Assistance USA Silver
Price seemed fair, coverage was good. Typically the proof is in the pudding, if you don't use the coverage then you don't really know how good it is. But I did not have to use it, so I am satisfied with my interaction!
Kevin K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
I had no problems and enjoyed the trip. So I did not have to file a claim. Ed Colina
Edward C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
We are older, so you never know when disaster might strike. Peace of mind is worth the price of coverage.
Gail S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
After researching, this was the most comprehensive plan for the price. I would insure through your company again. Happy I did not have to use it, but it gave me peace of mind while I was on my vacation.
Angela M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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