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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited the Philippines rated AXA Assistance USA
4.25 out of 5
12
ratings and reviews
83%
recommended
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Filed claim
AXA Assistance USA Platinum
This is the worst experience I've ever had. I have been trying to file a claim for 4 days but no one ever answers the phone. I was on hold over three hours yesterday no one picks up. Absolutely a scam.
Michael T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for you feedback. The insurance provider, AXA Assistance USA, has issued the following response:

    "Thank you for your feedback. We apologize for any difficulties you have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We have attempted to reach you unsuccessfully via phone and email, however have not gotten a response from you. If you continue to have questions about or issues attempting to file a claim, our customer service center is happy help. You can reach us Monday - Sunday from 9am – 8pm ET at 1-800-487-4722 or by email at [email protected] . We hope you will consider us again for future travel."
    Aug 24,2020
AXA Assistance USA Gold
We used this insurance three times in the past, thankfully,we never had to file any claim. It's just good to have a peace of mind that it is there if and when we needed it.
MAY B. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
I purchased this insurance mainly for the overseas medical coverage. But before the trip, I experienced an unexpected medical event which prevented me from travelling. I called the provided number, and explained the situation. A claim form was immediately emailed to me. The forms were fairly simple. I sent the required documents to the company, and received a check reimbursing the entire non-refundable trip cost. The process was pretty quick and painless. Very good.
Geoffrey B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and your claim’s experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Dec 27,2016
AXA Assistance USA Gold
Excellent service
Roberto S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and the service provided. We look forward to providing travel protection for all of your future trips!
    Mar 10,2016
AXA Assistance USA Silver
No hassle in filing my claim and done in a reasonable timely manner.
NONEDIANNE P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Feb 18,2016
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