Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Puerto Rico rated AXA Assistance USA
4.66 out of 5
13
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Silver
Really can't give an honest answer on these questions, as I did not file a claim.
Barbara H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Jan 16,2018
The trip included a
cruise
AXA Assistance USA Silver
WILL DEFINELY USE YOU AGAIN WHEN WE TRAVEL. HAD A CLAIM AND GREATLY APPRECIATED YOU TAKING CARE OF IT. THANK YOU.
John T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Feb 08,2017
The trip included a
cruise
AXA Assistance USA Silver
We did not need to file a claim as the trip went as planned and with no personal illnesses or injuries. Purchasing was well worth the peace of mind.
Clinton J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Dec 01,2016
The trip included a
cruise
AXA Assistance USA Silver
I purchased identical plans for Thanksgiving and Christmas vacations out of the country. Due to an airline mechanical failure I missed one night of my Thanksgiving pre-paid resort stay. The claims adjusters were very prompt in reviewing and approving my claim (less than $200) and I have already received the check. The airline covered hotel and meals because it was mechanical failure but if the delay had been due to weather, those items would not have been covered and the $500 delay coverage would not have been enough to pay for those items as well. It is just insurance and I was willing to self-insure for those incidentals. Before you leave the airport make sure to get the form from the airline certifying the reason for the missed or delayed flight. You will need it for your claim.
Ronan L. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are happy to hear your trip insurance plan provided you with the coverage needed and were satisfied with the claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Dec 30,2015
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