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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited the Caribbean rated AXA Assistance USA
4.67 out of 5
92
ratings and reviews
98%
recommended
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Cruise
Filed claim
By
on
for a trip to the Caribbean. the Caribbean.
The trip included a
cruise
AXA Assistance USA Gold
Fast, fair, & helpful. Far exceeded reasonable expectations.
11John G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the Caribbean. the Caribbean.
The trip included a
cruise
tour
AXA Assistance USA Gold
Great plan at good price!! Didn’t use the plan, but was a good piece of mind that we had it!!!!
Keith B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the Caribbean. the Caribbean.
The trip included a
cruise
AXA Assistance USA Silver
Although we did not have to make a claim, it was great knowing that we were covered if we needed to make a claim. We have already recommended the Silver Plan to two other couples. Thank you AXA.
Dayne D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
By
on
for a trip to the Caribbean. the Caribbean.
The trip included a
cruise
AXA Assistance USA Silver
We purchased the AXA Silver plan for a cruise we took last winter. There was a flu like illness going around the ship that both my husband & I caught, and we were treated by the physician onboard our ship. AXA covered the entire expense of our medical treatment, but it took several months of emails & snail mails back & forth, sending more documentation about the claim & the cruise, before we finally got reimbursed. They will pay your claim, but they're not a huge hurry to do it.
Elaine R. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Jul 31,2017
    • ElaineR
      Photo
      We've purchased AXA's Silver plan again for a cruise that we're taking next winter. Hoping we won't have any claim, but appreciate the peace of mind knowing we're covered, just in case.
      Jul 31,2017
By
on
for a trip to the Caribbean. the Caribbean.
The trip included a
cruise
AXA Assistance USA Gold
I did not have to file a claim so the answers may or may not be valid. Hopefully if I needed to file a claim my answers would still be the same
Guy T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jul 28,2017
By
on
for a trip to the Caribbean. the Caribbean.
The trip included a
cruise
tour
AXA Assistance USA Gold
While the plan covered what was needed the reimbursement for claims was very slow.
Jeffrey B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Jun 23,2017
By
on
for a trip to the Caribbean. the Caribbean.
The trip included a
cruise
tour
AXA Assistance USA Silver
will need your service on my next cruise may 5 thru may 12 2018 mexican riviera
Earl H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your review. We hope you enjoy your cruise and look forward to providing travel protection for your trip! We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    May 22,2017
By
on
for a trip to Caribbean. Caribbean.
The trip included a
cruise
AXA Assistance USA Silver
AXA is an excellent, well rated product. A friend had a claim last year and it was handled as advertised with no issues.
David R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review. We are delighted to know you’re happy with your purchase. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Mar 24,2017
By
on
for a trip to Caribbean. Caribbean.
The trip included a
cruise
AXA Assistance USA Gold
Fortunately I did not have to use it but I would purchase from AXA again.
Gabriel R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Feb 17,2017
By
on
for a trip to Caribbean. Caribbean.
The trip included a
cruise
AXA Assistance USA Silver
Went on a wonderful cruise and we knew you had our back is anything went wrong. Thank you.
Nancy B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection and having your back for all of your future endeavors!
    Feb 03,2017
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