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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Tanzania rated AXA Assistance USA
4.44 out of 5
35
ratings and reviews
94%
recommended
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Showing
Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Platinum
I thought the plan was good but when I found out that I paid almost $90 for a 10 day trip and my bag got lost on the way back, I called and they told me that delayed baggage coverage was only for the way there which I obviously didn't know before. The customer service rep for AXA wasn't very friendly about it either. Luckily my bag turned up and I didn't need to make a claim. But I already paid for another policy for AXA for my next trip in October (previously paid for) so I probably won't use that company next year when I travel or I will read the fine print and pay less!
Kara B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Michelle A
    Photo
    Thank you for your review. We are sorry to learn your bags, but are glad to learn they did arrive back to you. We do suggest reviewing the policy certificate, before and after you purchase a policy, to ensure you know what your policy does and does not cover. There are plans available that do offer baggage coverage to and from your destination, but as you know not all do. If you would like assistance with a quote, please feel free to call us a 800-487-4722 and a licensed representative can assist you.
    Jun 26,2019
The trip included a
tour
AXA Assistance USA Silver
All went fine
Patricia K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
I did not have a need to file a claim.
Cynthia P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 31,2017
The trip included a
tour
AXA Assistance USA Gold
I chose this plan strictly because of the Cancel For Any Reason coverage even though the cost increased quite a bit. A year ago I cancelled an expensive trip due to the close proximity to countries with active ebola cases and could not collect on the travel insurance I purchased since the trip itself was not cancelled.
Virginia E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Feb 17,2016
The trip included a
tour
AXA Assistance USA Gold
Fortunately we didn't have any issues requiring your help, but it was a comfort to know we were covered.
McLean C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Feb 10,2016
The trip included a
tour
AXA Assistance USA Gold
I didn't have to use it, but had it provided what it said it would, I would have been pleased.
Debra D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Reasonably priced for the coverage.
Alex W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Every individual needs to decide by themselves about insurance.
Ivan W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Excellent coverage. My doctor recommended I not go on my trip just before leaving. I filed a claim with AXA and ended up receiving my check within 30 days (much sooner than that even). I could not have been more pleased. I will definitely will not hesitate to use them again.
Savinder C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Knowing we had an insurance plan in place gave us peace of mind. One must have insurance when traveling to a destination that is once in a life time and costly. The trip and the insurance plan were worth every single penny.
Karen G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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