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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,392
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Platinum
New luggage severely damaged by company that delivered my bags from airport to hotel, damaged worse en route home. After submitting proper documents, purchase price of bag covered.
Susan B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
This policy gave me confidence we were covered for anything that went wrong. I'll use it again for sure.
vera s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Fortunately coverage not needed.
Betty B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
Did not have to file a claim but the plan was reasonably priced for the coverage that was advertised.
Benjamin B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
HAVE USED FOR SEVERAL TRIPS... ALWAYS ORGANIZED AND I HAVE RECOMMENDED TO
OTHERS..
HAPPILY.. NO CLAIMS,,,!
George Dudley R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
One of features of the AXA Gold Plan purchased was concierge services to assist with sights and events in places visited. Though I completed the request over a month before scheduled departure, I realized two days before that nothing had come through. Though the request was found and information provided in just a day, I would suggest other travelers watch to insure this feature is being fulfilled.
Glenda B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
This was the best policy we could find for the price. It was generous in its coverage, and we felt secure traveling knowing that we had it.
Jann L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Since I had canceled my trip for 2019, and rescheduled it for 2020 I didn’t use the insurance that I had purchased. There was a ton of red tape In order to change the dates from 2019 to the 2020 trip. It would have been easier to get congress to actually do something, than to change the dates on the policy. Basically I ended up wasting the cost of the policy, and will just get another one for the 2020 trip.
William B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. Insurance providers do allow travelers to transfer their policies from one trip to another. By transferring the policy to a future trip it allows customers to not lose the premium paid for the original policy, but it does require certain documentation to be submitted. Upon notice of the transfer request, an email is sent to the customer with the documentation requirements before the request is sent to the provider for processing. Please call us at 800-487-4722 if you need any assistance with making a change to your policy, we would be happy to assist you.
    Mar 25,2019
AXA Assistance USA Platinum
Fortunately, I didn't have a claim, so I cannot comment on my satisfaction with the policy.
Leann H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
Always extremely happy to NOT have to use the insurance! The only thing I would like to add is that I purchase the insurance specifically for attending an open water swimming event. They require us to have the extra insurance. European insurance offers coverage specifically for open water swimming. While the plan I chose ‘covered’ OWS it didn’t specifically say OWS. Just an observation from plans I looked at from Europe but being here in the USA, they wouldn’t cover me. Thanks for listening.
Holly M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your question on open water swimming. We can confirm that your AXA Assistance USA Gold plan does not have an exclusion for open water swimming.

    Please feel free to call us at 800-487-4722 if you have further questions.
    Mar 14,2019
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