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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.50 out of 5
3,446
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Platinum
We had to cancel our trip after being diagnosed with Influenza in March 2020. I was concerned that our claim would be seriously delayed due to the number of COVID-19 claims, but was pleased to receive a check in the mail for the full amount within three weeks of submitting our claim. Just purchased a policy from the same company for our rescheduled trip in October.
Ryan A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Well pleased with my insurance plan. Thank you.
Abe B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Comprehensive plan at a good price.
Nadia J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Didn’t have to use it but felt comfortable having it.
Judith B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Easy to find a good policy at a good price. Glad we didn't have to use it.
John G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
There were a few unexpected flight delays going to France and coming home but luckily the airlines was able to make provisions without any extra costs. It was peace of mind to having the insurance.
Yaasmeen K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
Have Lucy saved in my phone whenever we take a trip i call and she always gives me a thorough review of plans

Will always utilize AXA Assistance

Thank you!
Brady M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
Although we didn't have to file a claim on this trip, we have learned our lesson on the importance of trip insurance for overseas trips. We have had to utilize the services for insurance in the past and the experience with the carrier was superb. We would have lost a lot of money in medical services and cancelled reservations that were not refundable. We don't travel without it now.
Michael S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
when you call they act like it’s a problem they want to tell you how many times you called l wouldn’t call if my issue was resolved in a timely manner each time I’ve called my claim is being processed I sent over supporting paper work 11/18 was told on 11/25 additional documents were needed they didn’t tell me I figured it out myself and allow 15 days for processing they really mean allow 30 days for processing when a person has a surgery what more needs to be discussed give them a refund it’s already nerve racking enough you didn’t take 30 days to receive my money oh and the customer service rep Andrew is terrible no type of customer service or compassion you are clearly in the wrong field sir never again will I use this company and will tell all my friends and members of my travel group the same
Ashley M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Here is your response from AXA Assistance:

    "Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We have processed your claim and mailed your claim check on 12/11/19. If you have further questions related to your claim, our claims service center is happy to answer them for you. You can reach us Monday - Friday from 8:30am – 5pm ET at 1-888-957-5015. We hope you will consider us again for future travel."
    Dec 13,2019
AXA Assistance USA Gold
This plan exceeded my expectations. The coverage was transparent and a great value. We unfortunately had to file a claim and it was processed efficiently and timely. Highly recommend!
Matthew B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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